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Elements and Performance Criteria

Source information to meet specific needs
Evaluate information against needs
- Assess search results and located information and adjust search strategies as necessary
- Review search results and select relevant information to meet requirements
Prepare and present information to meet needs
Develop own information literacy skills
- Evaluate own information literacy skills based on feedback from customers and colleagues
- Seek opportunities to develop own information literacy skills based on evaluation

Required Skills

Required skills

analytical skills to review and assess search results and revise search strategies

basic research skills to

identify appropriate information sources

sort and process information

communication and teamwork skills to

interact with customers

liaise with colleagues

present relevant information

learning skills to identify and participate in professional development activities related to information literacy

literacy skills to

interpret and convey information clearly concisely and coherently

questioning and active listening skills to elicit information

selfmanagement skills to

follow workplace procedures

technology skills to

use business technology

use industrycurrent systems to source information

Required knowledge

types of information resources available on a range of topics relevant to the job role or required outcome

techniques and procedures for accessing different information sources including the use of current technology

relevant protocols or organisational policies and procedures in relation to the presentation of different types of information

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

define locate select and evaluate relevant information in response to identified needs

present information in a logical wellorganised and appropriate manner

present information in a logical, wellorganised and appropriate manner

assess and develop strategies to improve own information literacy skills

complete tasks in industry realistic timelines and conditions

Context of and specific resources for assessment

Assessment must ensure access to

current industry technology and systems

a range of different print and electronic information resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance

research project and brief presentation on specified topic

review of a simple report prepared by the candidate in response to a specified information need

Assessment methods should closely reflect workplace demands and the needs of particular client groups consider the requirements of different age groups clients with English as a second language clients with disabilities remote library users etc

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBCUSA Deliver a service to customers

BSBCUS201A Deliver a service to customers

CULINSA Assist with circulation services

CULINS201A Assist with circulation services.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information needsshould relate to:	defining topics determining formats of information resources determining the depth, level and complexity of information required.
Sources of information may include:	colleagues conferences or workshops electronic databases external organisations or topic experts lectures libraries newspaper and journal articles online catalogues presentations print and electronic information resources and formats product suppliers training sessions websites.
Basic search strategies may relate to:	brainstorming keywords and phrases defining topics searching by identifiers, such as: author keyword or phrases subject title searching beyond own library catalogue searching online catalogues, electronic databases and the internet searching other library catalogues techniques to refine searches use of Boolean operators.
Context or format may relate to:	assistive technology devices audiovisual and digital formats, such as: CDs digital files DVDs e-books e-journals digital photographs graphic images hard copy or electronic formats, such as: books electronic copies of newspaper or journal articles presented as an email attachment faxed or printed copy photocopies level of formality links to internet articles or readings nature of audience pictures posters realia social media style of presentation urgency of information need.
Information literacy skills may include:	ability to: assess and evaluate information in response to identified needs define key terms and topics locate information present information in the appropriate context select relevant information and resources computer literacy skills research skills technology skills.
Opportunitiesmay include:	attending training sessions or workshops enhancing knowledge of current technologies participating actively in relevant industry associations participating in face-to-face and electronic networks participating in professional development and other learning opportunities participating in, and contributing to, discussion through: conferences courses meetings seminars reading current literature, such as: industry magazines specialist journals seeking feedback from colleagues seeking opportunities for mentoring or coaching visiting other libraries or their websites.