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Elements and Performance Criteria

Required Skills

Required skills

communication skills to raise queries with suppliers

literacy skills to

interpret and complete order documentation

complete checking processes

numeracy skills to

interpret orders and invoices

calculate payments

complete order documentation

selfmanagement skills to

seek expert assistance as required

complete work tasks in a logical sequence

teamwork skills to work collaboratively with others

technology skills to use

business technology

industrycurrent ordering systems

Required knowledge

organisational procedures including systems for determining availability of resources

range of available print and electronic information resources

typical ordering processes and systems used by information services providers

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

demonstrate accuracy in processing orders for information resources

apply knowledge of bibliographic and catalogue record components

process multiple orders for different types of resources

work within realistic industry time constraints

Context of and specific resources for assessment

Assessment must ensure

use of industrycurrent ordering systems and databases

relevant policy and procedures documents

automated resource ordering systems

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance

review of accuracy and completeness of orders completed by the candidate

verbal or written questioning to assess knowledge of automated resource ordering systems and procedures

Assessment methods should closely reflect workplace demands and the needs of particular client groups consider the requirements of different age groups clients with English as a second language clients with disabilities remote library users etc

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICAICTA Operate application software packages

ICAICT203A Operate application software packages.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Bibliographic details may include:	author edition International Standard Book Number (ISBN) International Standard Serial Number (ISSN) publication details title.
Information resources may include:	assistive technology devices audiovisual formats, such as: CDs DVDs datasets digital images and files e-books e-journals electronic databases kits material in English material in a language other than English monographs or serial publications pictures posters print, such as: books newspapers journals serials.
Suppliers may be:	database providers international interstate library suppliers local bookstores or other retail outlets publishers specialist and online bookstores.
Supplier performance may relate to:	average supply time compatibility of vendor systems and databases cost customised services dedicated customer service representatives discounts negotiated on behalf of library networks or consortia electronic invoicing or serials checking, for example, electronic data interchange (EDI) quality of service range of available formats and materials value added services, such as outsourcing of end processing or cataloguing.
Problemsmay relate to:	additional costs for supply of urgent orders availability, such as: out of print out of stock cost and availability of equipment, hardware or software required to access materials or formats damaged goods or missing parts incorrect or partial supply insufficient funds duplicate copies requested inability to verify bibliographic details items already held or already on order methods for despatching orders, such as: EDI ordering email fax phone sensitive or inappropriate material.
Checking processes may relate to:	binding correct format correct items correct pagination damaged goods or missing parts illegible or blurred print incorrect or partial supply matching ISBN, author, title and edition missing sections supply of wrong items.