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Elements and Performance Criteria

  1. Determine ordering requirements
  2. Access details of required information resources within required timeframes and check information for completeness
  3. Select suppliers in accordance with organisational guidelines
  4. Check supplierperformance to inform selection, and report any performance problems to appropriate colleagues
  5. Order information resources
  6. Accurately complete orders in required format to include all required information in accordance with organisation procedures
  7. Promptly deal with urgent orders and make appropriate arrangements to expedite receipt
  8. Check progress of orders and take appropriate follow-up action
  9. Refer problems with processing of orders to appropriate personnel as required
  10. Maintain accurate records of ordered material in accordance with organisation requirements
  11. Receive information resources
  12. Accept materials and complete checking processes against invoice and order details
  13. Recommend invoice for payment or question with suppliers
  14. Make appropriate claims to suppliers for missing, damaged or incorrect material in accordance with organisational procedures
  15. Accurately record details of material received in accordance with organisational formats
  16. Sort material ready for processing and cataloguing and make arrangements for priority material to be processed promptly
  17. Undertake all processes carefully, make appropriate checks and keep all relevant records up-to-date

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrated accuracy in the completion of ordering processes

knowledge of bibliographic and catalogue record components

processing of multiple orders for different types of resources

presence of industryrealistic time constraints

Context of and specific resources for assessment

Assessment must ensure

use of current industry ordering systems and databases

access to relevant policies and procedures manuals

access to resource ordering systems

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of accuracy and completeness of orders completed by the candidate

oral or written questioning to assess knowledge of cataloguing systems and procedures

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBCMNA Use business technology

BSBCMN205A Use business technology

BSBADMA Create and use databases

BSBADM305A Create and use databases.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information resources may be:

print

electronic

equipment, e.g. audio-visual hardware and items

Suppliers may include:

local

interstate

international

Supplier performance may relate to issues of:

cost

time efficiency

quality

Checking processes may include checking for:

supply of correct materials, type and quantity

pagination

binding

missing sections

damaged goods