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Elements and Performance Criteria

Use multimedia
Select appropriate multimedia for a given purpose based on knowledge of options available
Correctly and safely set up multimedia equipment/programs in accordance with organisation procedures
Use general features and functions of multimedia safely and appropriately
Identify occupational health and safety(OHS) issues associated with multimedia and take appropriate action to prevent mishaps or accidents
Where appropriate, assist others to use multimedia equipment/programs safely and in accordance with organisation procedures
Maintain multimedia equipment/programs
Identify and correct minor operational faults in accordance with organisation procedures
Implement routine preventative maintenance, including making arrangement for repairs
Identify situations where specialist assistance is required and take action accordingly
Evaluate multimedia options
Assemble current information on multimedia technologies, programs, products and services to inform decisions on use, purchase and maintenance
Review technologies and programs based on intended use in the relevant work context
Where appropriate, make substantiated proposals for the purchase of new or replacement items

Required Skills

Required skills

communication skills to seek assistance from multimedia specialists

technology skills to use the general features of multiple types of programsequipment

literacy skills to interpret equipment information manual help instructions

Required knowledge

range of current multimedia options used in the relevant work context at a generalist level

features and general operating functions of different multimedia options

common faults and ways of rectifying these in multimedia equipmentprograms used

scope of repair and maintenance activities which can be undertaken without specialist assistance

sources of information on multimedia equipment and programs

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of the current range of multimedia options commonly used in the relevant work context

safe and correct operation of equipment and programs

demonstration of skills using multiple types of equipmentprograms

Context of and specific resources for assessment

Assessment must ensure

access to a current range of multimedia equipmentprograms associated software and audiovisual equipment

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

direct observation of the candidate using multimedia

oral or written questioning to assess knowledge of OHS issues or equipmentprogram features

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

CULLBC Assist customers to access information

CULLB401C Assist customers to access information

BSBCMNA Use business technology

BSBCMN205A Use business technology.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Multimedia equipment/programs are constantly changing, and the range used will depend on the workplace. It may include both hardware and software:	personal computers and laptops software programs e.g. Adobe, Powerpoint TVs and videos microphones/amplifiers audio cassettes compact discs DVDs projectors CD burners Scanners digital cameras

Occupational health and safety issues may relate to:	use of safety clothing/equipment manual/material handling storing chemicals/harmful substances ergonomic working arrangements

General features and functions of multimedia equipment are those which are:	frequently used by the non-specialist accessible to the general user without a high level of specialist knowledge