1. Plan approach to stakeholder consultation
   • Review and assess current and potential stakeholders to determine needs, interests, priorities and relevant trends
   • Identify key stakeholders, their representatives and means to establish and maintain links
   • Make provision for current relevant information on stakeholders to be gathered and maintained
   • Ensure plans to establish and maintain stakeholder links reflect awareness of relevant internal and external factors
   • Take account of cultural considerations in planning stakeholder consultations
2. Establish and maintain stakeholder relationships
   • Use a range of formal and informal strategies to facilitate links between stakeholder(s) and the organisation
   • Identify and assess strategies for formal links between the organisation and key stakeholder(s), and implement selected mechanisms
   • Monitor and evaluate mechanisms and take appropriate action to continuously improve them
   • Determine the purpose and parameters of specific consultations and inform participants clearly
   • Ensure information from stakeholder consultations is integrated into organisational planning and made available to relevant colleagues in a timely way
   • Ensure communication with stakeholder(s) takes into account the nature of the group(s) and prior and potential relationships
3. Develop stakeholder networks
   • Identify, establish and use formal and informal networks as a communication channel
   • Share expertise, information and resources with networks when appropriate to strengthen links
4. Represent the organisation to the community
   • Communicate the organisation's role accurately and confidently in a way which the audience understands and which maintains stakeholder awareness
   • Promote the organisation consistently to external bodies which affect its role, funding and operations
   • Identify and use opportunities for promotion constructively

Not applicable

The Evidence Guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the Range Statement and the Assessment Guidelines of the relevant Training Package

Critical aspects of evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit

ability to develop appropriate relationships and networks to meet the needs of a specific workplace context

welldeveloped communication skills to facilitate effective consultation with a broad range of stakeholders

Context of assessment and consistency of performance

The assessment context must provide for

practical demonstration of skills through the development of relationships and networks to address specific workplace needs

involvement of and interaction with others to reflect the consultation and communication aspects of this unit

project or work activities conducted over a period of time to reflect the ongoing monitoring and implementation aspects of this unit

Relationships to other units

This unit has linkages to a range of other general management and technical units and combined assessment andor training with those units may be appropriate for example

CULLBB Monitor and enhance information access

CULLB508B - Monitor and enhance information access

BSBFLMB Manage quality customer service

BSBFLM507B - Manage quality customer service

BSBFLMB Promote continuous improvement

BSBFLM509B - Promote continuous improvement

Method of assessment

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge and might include

evaluation of consultation programs developed and implemented by the candidate

review of consultation documentation prepared by the candidate

case studies to assess ability to develop links and networks for different workplace contexts

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Essential skills and knowledge

Assessment must include evidence of essential knowledge of and skills in the following areas

role and nature of promotion advocacy and networks in the relevant work context

nature and range of stakeholder groups including special needs and potential cultural considerations

features costs and benefits of different consultation mechanisms

networking techniques and strategies

planning and organisational techniques for community consultations

legal issues which might impact on community consultation including relevant health and safety requirements

literacy skills sufficient to interpret and develop complex documents

communication skills sufficient to conduct formal and informal consultations

Specific resource requirements

Assessment of this unit requires access to

strategic plans and relevant policies and procedures manuals

resources to implement consultation processes

Generic employability skills

The seven key competencies represent generic skills considered for effective work participation The bracketed numbering against each of the key competencies indicates the performance level required in this unit

Level represents the competence to undertake tasks effectively

Level represents the competence to manage tasks

Level represents the competence to use concepts for evaluating and reshaping tasks

How can communication of ideas and information be applied

Writing a report on consultation outcomes

How can information be collected analysed and organised

Evaluating results of community consultations

How are activities planned and organised

Organising a community consultation session

How can team work be applied

Working with colleagues to develop community links

How can the use of mathematical ideas and techniques be applied

Estimating costs of consultations

How can problem solving skills be applied

Developing an approach to meet conflicting community needs

How can the use of technology be applied

Using electronic communication with stakeholders

The Evidence Guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the Range Statement and the Assessment Guidelines of the relevant Training Package

Critical aspects of evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit

ability to develop appropriate relationships and networks to meet the needs of a specific workplace context

welldeveloped communication skills to facilitate effective consultation with a broad range of stakeholders

Context of assessment and consistency of performance

The assessment context must provide for

practical demonstration of skills through the development of relationships and networks to address specific workplace needs

involvement of and interaction with others to reflect the consultation and communication aspects of this unit

project or work activities conducted over a period of time to reflect the ongoing monitoring and implementation aspects of this unit

Relationships to other units

This unit has linkages to a range of other general management and technical units and combined assessment andor training with those units may be appropriate for example

CULLBB Monitor and enhance information access

CULLB508B - Monitor and enhance information access

BSBFLMB Manage quality customer service

BSBFLM507B - Manage quality customer service

BSBFLMB Promote continuous improvement

BSBFLM509B - Promote continuous improvement

Method of assessment

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge and might include

evaluation of consultation programs developed and implemented by the candidate

review of consultation documentation prepared by the candidate

case studies to assess ability to develop links and networks for different workplace contexts

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Essential skills and knowledge

Assessment must include evidence of essential knowledge of and skills in the following areas

role and nature of promotion advocacy and networks in the relevant work context

nature and range of stakeholder groups including special needs and potential cultural considerations

features costs and benefits of different consultation mechanisms

networking techniques and strategies

planning and organisational techniques for community consultations

legal issues which might impact on community consultation including relevant health and safety requirements

literacy skills sufficient to interpret and develop complex documents

communication skills sufficient to conduct formal and informal consultations

Specific resource requirements

Assessment of this unit requires access to

strategic plans and relevant policies and procedures manuals

resources to implement consultation processes

Generic employability skills

The seven key competencies represent generic skills considered for effective work participation The bracketed numbering against each of the key competencies indicates the performance level required in this unit

Level represents the competence to undertake tasks effectively

Level represents the competence to manage tasks

Level represents the competence to use concepts for evaluating and reshaping tasks

How can communication of ideas and information be applied

Writing a report on consultation outcomes

How can information be collected analysed and organised

Evaluating results of community consultations

How are activities planned and organised

Organising a community consultation session

How can team work be applied

Working with colleagues to develop community links

How can the use of mathematical ideas and techniques be applied

Estimating costs of consultations

How can problem solving skills be applied

Developing an approach to meet conflicting community needs

How can the use of technology be applied

Using electronic communication with stakeholders

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that will affect performance.