Elements and Performance Criteria
- Establish and conduct work relationships
- Conduct negotiations
- Conduct negotiations in a business like and professional manner
- Conduct negotiations using techniques to maximise benefits for all parties in the context of establishing long term relationships
- Take account of input from colleagues and other relevant parties in negotiations, where appropriate
- Communicate the results of negotiations within appropriate timeframes
- Manage situations in which there is conflict or disagreement
- Make formal agreements /contracts
- Confirm agreements in writing with contracts or other documentation drawn up in accordance with legal and other requirements
- Ensure that all parties check and approve all aspects of formal agreement/contract in accordance with enterprise procedures where appropriate
- Seek specialist advice in the development of contracts where appropriate
- Foster and maintain business relationships
- Seek information needed to maintain sound business relationships, and review and act upon it
- Honour agreements within the scope of individual responsibility
- Make adjustments to agreements in consultation with all parties and share information with appropriate colleagues
- Build relationships through regular contact and use of effective interpersonal and communication styles
- Handle any situations of conflict or disagreement so problems are resolved by negotiation and the best possible level of agreement is reached