This describes the essential skills and knowledge and their level required for this unit

Required Skills

meet denominational or multifaith requirements

communication skills include the capacity to

gather information from a variety of sources and using range of media

analyse complex personal and organisational issues

take part in and facilitate interpersonal exchanges with groups and individuals selecting language style suitable to audience and context for the purpose of establishing maintaining and developing relationships exploring issues andor problem solving

actively listen summarise and clarify ideas

provide positive and empathetic feedback

liaison

facilitation

retain professionalism under duress

empathy

Required Knowledge

world religions together with associated religious beliefs and practices

denominational doctrines worship and practices

specialised information sources

research techniques

analysis and interpretation processes

relevant organisational requirements

code of behaviour

organisation guidelines and standards for privacy confidentiality defamation duty of care

professional codes of practice

ethical standards

verbal and nonverbal communication techniques including body language language style active listening questioning

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to identify the issues conduct research analyse and interpret information and to meet denominational or multifaith requirements in the framing and presenting of ethical and pastoral advice

The chaplain must at all times comply with professional code of practice ethical standards and demonstrate an awareness of access equity and diversity principles and practices

Consistency in performance

Competency should be demonstrated in a range of actual or simulated ethical and pastoral advisory contexts

Context of and specific resources for assessment

Context of assessment

Competency should be assessed by observing a chaplain in an advisory role within the workplace or simulated environment

When assessment is conducted in a simulated environment the simulation should recreate realistic workplace scenarios which may include role plays based on a full range of ethical and pastoral advice covering all of the critical aspects of evidence

Specific resources for assessment

There are no special resource requirements for this unit

Ethical and pastoral advice may be:

Research may include:

Organisation may include:

Organisational requirements may include:

Ethical and moral guidelines should: