This describes the essential skills and knowledge and their level required for this unit

Required Skills

meet denominational or multifaith requirements

communication skills include the capacity to

gather information from a variety of sources and using range of media

analyse complex personal and organisational issues

take part in and facilitate interpersonal exchanges with groups and individuals selecting language style suitable to audience and context for the purpose of establishing maintaining and developing relationships exploring issues and or problem solving

actively listen summarise and clarify ideas

provide positive and empathetic feedback

measure performance against established criteria

prepare written plans advice reports and services using appropriate electronic media

retain professionalism under duress

encourage members of the congregation

Required Knowledge

world religions and associated religious beliefs and practices

denominational doctrines worship and practices

planning processes

review processes

relevant organisational processes

administrative procedures

operational procedures

relevant organisational requirements

sources for relevant background information

code of behaviour

organisation guidelines and standards for privacy confidentiality defamation duty of care

professional codes of practice

ethical standards and the nature of ethics and ethical values

fundamental ethical principles such as justice respect for persons and responsible care

defence and individual service codes of ethics

range of operational situations

verbal and nonverbal communication techniques including body language language style active listening questioning

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to conduct research that identifies topical issues that may impact on members of the organisation and to address the needs of the congregation in planning the chaplaincy service

Assessment must also confirm the ability to deliver a coherent service and to identify with the congregation while delivering the chaplaincy service

Consistency in performance

Competency should be demonstrated delivering a range of actual or simulated chaplaincy services over time

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in an actual or simulated environment by observing the chaplain deliver a range of services Targeted questioning to assess underpinning knowledge should support practical assessments

Specific resources for assessment

There are no special resource requirements for this unit

Planning may include:

Chaplaincy services may include:

Organisation may include:

Planning tools and methodologies may include:

Implementation of plans may include:

Organisation requirements may include:

Delivery of chaplaincy services may include:

Review procedures may include: