Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Prepare for a quick assessment (QA)
  2. Identify occurrence facts
  3. Report QA results

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

communicate effectively in writing

communicate effectively orally question conduct briefings respond to questioning listen reflect

conduct interviews

display empathy and build rapport with colleagues and stakeholders

interpret policies and instructions

make decisions

show sound judgement

undertake research

Required Knowledge

equity and diversity

interview techniques

work health and safety

relevant legislation

relevant policies and procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

provide advice that is relevant and appropriate to the circumstances

Consistency in performance

Competency should be demonstrated in a range of situations that could be expected in the workplace

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment

Specific resources for assessment

There are no specific resource requirements for this unit