Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Build networks and develop working relationships
  2. Promote the organisation
  3. Represent the organisation

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying legislation, regulations and organisational policies, procedures and practices relating to representing and promoting the organisation, including protocols for maintaining networks

applying procedures relating to work health and safety (WHS) in the context of internal and external networking

gaining cooperation of others

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning, conformity to organisational requirements, and accuracy and consistency of information

responding appropriately to diversity, including gender and disability

using effective communication techniques especially when making public presentations, giving and receiving feedback, designing promotional material, maintaining effective relationships and managing conflict

using problemsolving and negotiation to manage contingencies and achieve mutually acceptable outcomes.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

applicable environmental or sustainability legislation, regulations and codes of practice

confidentiality requirements

external stakeholders including:

community

community groups

community organisations

consultants

customers

industry

local, state/territory and federal governments

media

national and international associations

other emergency management and non-government organisations such as the Red Cross, Salvation Army

technical advisers

utilities

volunteers

work groups and individuals internal to the organisation

goals and objectives of the organisation

key internal and external stakeholders who have an impact on the organisation’s culture, services, resources and policies

legislation, regulations, policies and procedures relating to the protocols and guidelines for representing and promoting the organisation

principles and techniques for building relationships of trust, including with people from different cultures

principles of effective communication in relation to listening, questioning and non-verbal communication

privacy principles

public and political context of the organisation and its services

relevant written communication techniques and their principles

responsibilities of three levels of government relevant to the organisation

roles and responsibilities of other agencies and relevant organisations

statutes impacting on the organisation

techniques and strategies for preparing and presenting information to promote the organisation.