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Elements and Performance Criteria

1. Determine service environments
   • Identify public affairs requirements in service environments
   • Research and identify public affairs issues within service environments
2. Use knowledge of service environments to assist in work and to guide problem solving
   • Identify service-related issues when implementing public affairs options or recommendations and providing advice
   • Use service environment knowledge when providing recommendations or advice
   • Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include: interpreting public affairs effects relevant to operational service providing public affairs recommendations or advice appropriate to service environments researching contextual issues that influence service operating environment from public affairs perspective writing public affairs documentation including at least one of the following: plans media release instruction orders

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of: awareness of clearance requirements associated with public comment in operational contexts environmental factors influencing public affairs in service operating environments public affairs effects relevant to service operations.

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