Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Manage relations
   • Recognise and communicate role and purpose of the transaction processing centre
   • Manage reporting and communication to senior management
   • Establish and implement processes to determine and monitor the range of services required by the organisation
2. Manage delivery of services
   • Establish, implement and monitor processes to ensure compliance with legislative and regulatory environment
   • Develop, implement and monitor operational plans
   • Determine and monitor performance indicators for service provision, and seek and respond to feedback from staff about service provision and process improvements
   • Identify and manage resources and support systems required for delivery of services
   • Identify training strategies to ensure staff are able to provide required products and services

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

---

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include: applying relevant legislation and organisation policies communicating effectively to identified personnel developing and implementing operational plans identifying and implementing compliance processes managing report preparation on transaction processing performance managing stakeholders managing the provision of services to stakeholders.

---

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of: accounting conventions, processes and procedures legislative and regulatory requirements relevant to the work organisational policy and procedures relating to transaction processing procedures and systems relating to financial transaction processing, including: documentation management assurance processes financial system requirements transaction processing procedures typical errors that can be made in processing financial transactions.

---