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Elements and Performance Criteria

1. Recognise individual differences
   • Acknowledge differences in accordance with workplace equity and diversity principles.
   • Apply equity and diversity principles.
   • Identify and apply legislative and statutory requirements.
2. Demonstrate respect for individual differences
   • Ensure personal behaviour shows sensitivity to the differences.
   • Ensure personal conduct complies with workplace equity and diversity standards.
   • Identify and access available support.
   • Adjust communication styles to reflect equity and diversity standards.
3. Recognise individual differences
   • Acknowledge differences in accordance with workplace equity and diversity principles.
4. Apply equity and diversity principles.
5. Identify and apply legislative and statutory requirements.
6. Demonstrate respect for individual differences
   • Ensure personal behaviour shows sensitivity to the differences.
7. Ensure personal conduct complies with workplace equity and diversity standards.
8. Identify and access available support.
9. Adjust communication styles to reflect equity and diversity standards.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include: adjusting communication styles to reflect the equity and diversity in workplace applying cross cultural and interpersonal communication applying the guidelines related to unacceptable behaviour applying the principles of equity and diversity applying verbal and non-verbal communication techniques encouraging other team members and providing suggestions recognising differences in the workplace working in an acceptable and non-discriminatory way while establishing rapport and good working relationships with all colleagues writing to the level required to complete workplace forms and reports

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of: composition of teams and roles and responsibility of team members equity and diversity principles and legislation non-operational and operational communication processes principles of team work and teams aims and objectives techniques for giving and receiving feedback in a constructive manner techniques for supporting others/team members unacceptable behaviour guidelines written communication to a level required to complete workplace forms and reports

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