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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Ensure personnel readiness
  2. Administer personnel entitlements
  3. Ensure personnel welfare
  4. Administer personnel discipline
  5. Ensure personnel readiness
  6. Administer personnel entitlements
  7. Ensure personnel welfare
  8. Administer personnel discipline

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

accessing and compiling complex organisational forms and applications

analysing and validating information

conducting interviews to obtain detailed personal information

transacting a range of administrative actions including:

administrative warning

notice to show cause

pay adjustment


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

counselling techniques

organisational disciplinary standards and laws

organisational information systems

organisational personnel entitlements

organisational readiness requirement specific to individual service

organisational support

organisational welfare infrastructure, policy and procedures

organisational writing standards

personnel support agencies