This describes the essential skills and knowledge and their level required for this unit

Required Skills

build and maintain networks and relationships

gain cooperation of others

speak publicly

apply legislation regulations and organisational policies procedures and practices relating to representing and promoting the organisation including protocols for maintaining networks

use effective communication techniques especially related to public presentations giving and receiving feedback designing promotional material maintaining effective relationships and managing conflict

use problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

respond to diversity including gender and disability

prepare general information and papers according to target audiences

proofread and edit to ensure clarity of meaning conformity to organisational requirements and accuracy and consistency of information

apply procedures relating to work health and safety in the context of internal and external networking

Required Knowledge

confidentiality requirements

goals and objectives of the organisation

legislation regulations policies and procedures relating to the protocols and guidelines for representing and promoting the organisation

environmental or sustainability legislation regulations and codes of practice applicable to industry

principles of effective communication in relation to listening questioning and nonverbal communication

a range of complex written communication techniques and their principles

principles and techniques for building relationships of trust including with people from different cultures

techniques and strategies for preparing and presenting information to promote the organisation

public and political context of the organisation and its services

key people inside and outside the organisation who have an impact on its culture services resources and policies

responsibilities of three levels of government relevant to the organisation

roles and responsibilities of other agencies and relevant organisations

statutes impacting on the organisation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

establish and maintain networks specifically to promote the organisation and achieve the organisations outcomes

Consistency in performance

Competency should be demonstrated over time and should be observed in a range of actual or simulated work contexts

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or under conditions that accurately simulate a realistic workplace in accordance with all relevant legislation and organisation requirements

Evidence should be gathered while observing the individual establishing and maintaining the networks which will promote the organisation and achieve the organisations outcomes

Specific resources for assessment

Access is required to

relevant standards policy and instructions related to public affairs

Stakeholders may include

Range of strategies to promote a positive image of the organisationmay include

Key people may include

Advice provided confidentially may include