Elements and Performance Criteria
- Develop effective communication skills
- Strategies for internal and external distribution of information are developed, promoted, implemented and reviewed as required to ensure individual and organisational effectiveness is maximised.
- In developing and implementing strategies special communication needs are addressed to avoid discrimination in the workplace.
- Channels of communication are established and reviewed regularly to ensure staff are informed of relevant information in a timely way.
- Coaching in effective communication is provided to staff as required.
- Negotiation and conflict resolution strategies are used where required to promote effective operation of the organisation.
- Issues are negotiated with key stakeholders, clients and staff in a way which leads to a mutually acceptable outcome.
- Relevant work related networks and relationships are maintained as required to ensure client needs and organisational objects are met.
- All communication with stakeholders and colleagues is appropriate to individual needs and the situation and promotes achievement of organisational objectives.
- Facilitate group discussion
- Mechanisms which enhance effective group interactions are defined and implemented.
- Strategies which encourage all group members to participate are used routinely including seeking and acknowledging contributions from all members.
- Objectives and agendas for meetings and discussions are routinely set and followed.
- Relevant information is provided to groups as appropriate to facilitate outcomes.
- Evaluation of group communication strategies is undertaken to promote ongoing participation of all parties.
- The specific communication needs of individuals are identified and addressed.
- Produce quality written materials
- Writing is succinct and clear and is presented in a logical and sequential way which matches the audience and the purpose of the document.
- Organisation guidelines and current accepted standards of writing which match the purpose are followed in producing all written documentation.
- Appropriate and timely advice to management and stakeholders is prepared and provided as required.
- Conduct formal discussions
- Appropriate structures, timeframes and protocols are mutually agreed and adhered to during formal discussions.
- Due regard to individual differences, needs and rights is shown during the conduct of interviews and formal discussions.
- Feedback and advice is given in a way which reflects current identified good practice.