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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Develop effective communication skills
  2. Facilitate group discussion
  3. Produce quality written materials
  4. Conduct formal discussions

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

write effective workplace documents

deliver effective presentation

communicate information effectively both verbally and in writing

organise and conduct interview and other panels

implement effective group management processes

manage conflict resolution and negotiation

Required Knowledge

Assess cultural communication protocol

Knowledge of different communication styles and techniques

Different interview techniques

Group processes

Interviewing skills

Research skills

Introduction to personal communication evaluation

Written communication

Oral communication

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

develop and implement effective communication strategies

use oral and written communication skills

Consistency in performance

Competency should be demonstrated over time and should be observed in a range of actual or simulated work contexts

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or under conditions that accurately simulate a realistic workplace in accordance with all relevant legislation and organisation requirements

Evidence should be gathered while observing the individual develop and implement effective communication strategies The application of communication ethics that are relevant to the audience and organisation are to be observed

Specific resources for assessment

There are no special resource requirements for this unit


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Stakeholders may include:

Individual members of the public

Other organisations, community groups and individuals

Other work areas of the organisation

Written documentation may include:

Minutes of meetings

Complex reports, briefing notes

Proposals, project plans and spreadsheets

Correspondence, formal correspondence

Speeches, journal articles and marketing materials

Instructions, procedures and policies