Required skills

Ability to

model behaviour consistent with company policies and procedures

identify behaviour or performance that is unacceptable

structure interventions and feedback to clearly convey required standard of performance

apply appropriate explanation demonstration questioning and active listening techniques when interacting with others

provide feedback appropriate to the audience requirements

recognise and respond appropriately to difference and diversity in the workplace

provide andor arrange opportunities to developpractice appropriate skills

plan group processes including clearly identifying the purpose of the discussion or meeting confirming the appropriate people are available and planning a basic outline of the approach andor agenda

facilitate meetings including confirming with group members the purpose of the discussion or meeting engaging people in discussion and assisting the group to reach an agreed outcome within the allotted timeframe

record meeting outcomes

follow up group processes including identifying actions required to follow up outcomes of a discussion or meeting

use oral communication skillslanguage competence to fulfil the job role as specified by the organisation including questioning active listening asking for clarification and seeking advice from supervisor

work cooperatively within a culturally diverse workforce

Required knowledge

Knowledge of

company policies and procedures as they apply to the work area including areas covered by legislation such as sexual harassment equal employment opportunity EEOaffirmative action antidiscrimination racial vilification and workplace bullying occupational health and safety OHS food safety and environmental management

industry awards and enterprise agreements to develop an awareness of the main issues covered as they affect daytoday work arrangements

systems and programs in the workplace to support development and mentoring of others

relevant resources to support mentoring role and responsibilities

techniques for structuring and explaining workrelated information to meet the needs of people in the work area

interpersonal skills including appropriate questioning listening and feedback techniques

trainingassessment arrangements in the workplace and related responsibilities

boundaries of responsibility and related procedures for feedback counselling and disciplinary procedures

formal arrangements and responsibilities for consulting others relating to work role

meeting procedures and recording requirements as relevant in the workplace

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed Competence in this unit must be achieved in accordance with food safety standards and regulations

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to

model behaviour and performance consistent with company policy and procedures

support others in their behaviour and performance

provide feedback on performance and take corrective action on inappropriate behaviours

plan and organise group meetings or activities to engage participation

support group meetings to gain clear outcomes

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to

advice on workplace policies codes of practice and procedures

opportunities to interact with others using typical workplace communication processes

typical group forums such as structured group discussions committee meetings and work groups

workplace systems and procedures for consultation feedback counselling and discipline

advice on conditions of employment and entitlements

information systems including recording and retrieval systems

Method of assessment

This unit should be assessed together with core units and other units of competency relevant to the function or work role Examples could be

FDFOPA Work in a socially diverse environment

FDFOP2005A Work in a socially diverse environment

FDFPPLA Lead work teams and groups

FDFPPL3004A Lead work teams and groups.

Guidance information for assessment

To ensure consistency in ones performance competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances cases and responsibilities and where possible over a number of assessment activities

Policies and procedures

Mentoring and feedback arrangements

Corrective action

Group processes

Communication systems

Meeting procedures