REQUIRED KNOWLEDGEampSKILLS

Knowledge requirements include

knowledge of relevant legislation and statutory requirements including

Consumer

Consumer Credit Code

Privacy Act

Secrecy Laws

codes of practice

Competition

Australian Competition and Consumer Commission ACCC

Prudential

Financial Institutions FI Code

Credit Reference Association of Australia CRAA

Electronic Funds Transfer EFT Code of Conduct

Financial Transaction Reports Act

Cheques and Payment Orders Act

knowledge of security checking procedures

introductory knowledge of the finance industry business communication accounting principles and business law

knowledge of customer relations and customer service

knowledge in the operation and maintenance of equipment which may include

keyboard skills

security equipment

terminals

numerical displays boards

calculators

scanners

knowledge of policies and procedures in regard to

terminal balance

cash and noncash transactions security

cash float

operation of equipment used at terminal

Skills requirements include

literacy skills in regard to written documentation

communication skills

working collaboratively with other staff to complete tasks

numeracy skills in regard to cash handling

problem solving skills

time management skills

EVIDENCE GUIDE

Assessment of performance requirements in the unit should be undertaken in an industry context The Evidence Guide identifies the critical aspects knowledge and skills to be demonstrated to confirm competency for the unit Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace

Overview of assessment requirements

To achieve competency in this unit a person must be able to demonstrate

accurate daily balancing of cash holdings in accordance with the organisations requirements and procedures

demonstrated ability to precisely check cash and noncash transactions

basic knowledge of relevant legislation

implementation of cash balancing procedures in accordance with industry codes of practice and company policy

ability to use relevant data entry terminal and office equipment

Critical aspects of evidence

Evidence required for demonstration of consistent performance

Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment

Deliveryassessment relationship to other units

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit or a cluster of units of competency

Assessment requirements

Method of assessment

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on underpinning knowledge and skills and other methods as required

Context of assessment

This unit may be assessed in the workplace or in a simulated environment

Resources required for assessment

Assessment of this unit of competence requires access to company policies and practises relevant IT systems and the databases of the financial services company

Terminal includes:

Cash in drawer includes:

Security policies and procedures includes:

Organisation's policies and procedures include policies and procedures relating to:

Non-cash documents or transactions may include:

Accurate recording of information may require recording on: