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Elements and Performance Criteria

1. Plan and prepare for workplace communication
   • Identify and follow site, legal and organisational requirements relevant to communicating in the workplace.
   • Identify modes of communication relevant to job task.
   • Access communication equipment and systems relevant to the work site.
   • Identify codes of practice and relevant guidelines for effective workplace communication.
2. Carry out oral communication
   • Listen to and follow verbal instructions.
   • Speak clearly and clarify information using questions.
   • Engage in and maintain verbal communication with others to assist flow of work activities.
   • Take, confirm and pass on messages.
   • Use communication equipment effectively.
   • Participate in simple meeting processes, following agreed procedures.
3. Carry out visual and aural communication
   • Read and respond to workplace signs.
   • Use hand signals effectively, in line with organisational requirements.
   • Listen and respond to aural signals.
4. Complete written documentation
   • Complete workplace documents clearly and accurately.
   • Use approved forms, formats and technology, to record and report information.
5. Maintain work relationships
   • Communicate cooperatively and effectively with others.
   • Share relevant workplace information with co-workers.
   • Provide assistance to and seek assistance from co-workers to achieve work goal.
   • Respect individual, social and cultural differences.
   • Clarify contradictions and uncertainties to ensure effective communications and productive relationships.

Range Statement

Not Applicable

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Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit. If a specific volume or frequency is not stated below, then evidence must be provided that the following requirements have been performed on at least one occasion:

follow site, legal and organisational requirements and protocols relevant to communicating effectively in the workplace

participate effectively in verbal communications

use workplace communication equipment

respond to workplace signs and aural signals

use hand signals effectively

complete written documentation to the standard required in the workplace

maintain effective workplace relationships.

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Knowledge Evidence

A person competent in this unit must be able to demonstrate knowledge of:

legal and organisational requirements and codes of practice relevant to communication in the workplace

basic principles of effective written and verbal communication

basic principles of effective working relationships

knowledge of hand signals appropriate to job tasks and work site

organisational standards for the presentation of written communication

awareness of social and cultural differences that occur in the workplace.

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