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Elements and Performance Criteria

  1. Prepare for orders and despatch
  2. Process orders
  3. Despatch products

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit. If a specific volume or frequency is not stated below, then evidence must be provided that the following requirements have been performed on at least one occasion:

follow organisational policies and procedures relevant to processing orders and despatching products

process orders including

selecting and compiling orders

sort and consolidate products

wrap products

despatch products including

labelling

organising transport.


Knowledge Evidence

A person competent in this unit must be able to demonstrate knowledge of:

system functions and capabilities of industry and specific organisational order and despatch software systems

format, content and use of:

order and consignment documentation

despatch schedules

despatch labels

storage layout and categories of finished products for a forest products factory setting

key features of the product range of the organisation

transport conditions for different types of products and packaging requirements to avoid damage

environmental protection practices for packaging products for despatch:

avoiding waste when wrapping and packaging

reusing recycled materials on hand

disposing of and recycling wrapping and packaging materials

safe manual handling techniques for selecting and compiling orders; those for bending, lifting and shifting and carrying heavy items

organisational policies and procedures specific to processing orders and despatching products

workplace health and safety and use of assistive equipment to shift heavy items

processing and despatching orders; completion of required documentation and labelling

communication reporting lines

recording and reporting order and despatch problems.