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Elements and Performance Criteria
Range Statement
Performance Evidence
A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit. If a specific volume or frequency is not stated below, then evidence must be provided that the following requirements have been performed on at least one occasion:
provide accurate and detailed information about wood and timber products to customers/clientsdevelop solutions based on customer requirements, including:appropriate wood and timber product selectiondesign/utility issuesproduct handlingfixing/installation and treatment requirements and issuesquantitiespricingwarrantiesconduct merchandising activities within legislative, certification and design systems, including WH&S, environmental, quality, design, chain of custody systems and organisational systemsadvise customer from sketches and diagrams and technical specificationseffectively manage customer relationsmonitor sales process to improve customer satisfactionaccess and interpret standards, reference documents, supplier specifications and related information to select suitable productsselect wood and timber and related products to suit trade and end user requirements keep up to date on emerging wood and timber technology applications and services.
Knowledge Evidence
A person competent in this unit must be able to demonstrate knowledge of:
common and specialised wood, timber and related products for domestic and commercial useproperties, characteristics, features, grades and benefits of wood, timber and related productsdifferent timber treatments, suitable applications and impacts of different product optionsproduct fixing/construction and cross-trade issues, including fixing options, pre-priming of hardwood, moisture protection for H3, design for moisture shedding, colour or finish.sales-related information including pricing, warranty, payment options, delivery optionsspecialist licensed trade installation information that impacts on product selectionaspects of legislative, certification and design systems applicable to merchandising activities, including Workplace Health and Safety (WHS), environmental, design, chain of custody, organisational and reporting/record keeping requirementsprinciples and practices for effective customer relationship managementeffective interpersonal communication techniquessources to access information on new and emerging technologies and products.