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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Develop complete customer solutions
  2. Conduct merchandising activities within legislative, design and organisational systems
  3. Manage customer relations
  4. Select wood and timber for different applications
  5. Research and apply new developments in wood, timber and related products

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit. If a specific volume or frequency is not stated below, then evidence must be provided that the following requirements have been performed on at least one occasion:

provide accurate and detailed information about wood and timber products to customers/clients

develop solutions based on customer requirements, including:

appropriate wood and timber product selection

design/utility issues

product handling

fixing/installation and treatment requirements and issues

quantities

pricing

warranties

conduct merchandising activities within legislative, certification and design systems, including WH&S, environmental, quality, design, chain of custody systems and organisational systems

advise customer from sketches and diagrams and technical specifications

effectively manage customer relations

monitor sales process to improve customer satisfaction

access and interpret standards, reference documents, supplier specifications and related information to select suitable products

select wood and timber and related products to suit trade and end user requirements

keep up to date on emerging wood and timber technology applications and services.


Knowledge Evidence

A person competent in this unit must be able to demonstrate knowledge of:

common and specialised wood, timber and related products for domestic and commercial use

properties, characteristics, features, grades and benefits of wood, timber and related products

different timber treatments, suitable applications and impacts of different product options

product fixing/construction and cross-trade issues, including fixing options, pre-priming of hardwood, moisture protection for H3, design for moisture shedding, colour or finish.

sales-related information including pricing, warranty, payment options, delivery options

specialist licensed trade installation information that impacts on product selection

aspects of legislative, certification and design systems applicable to merchandising activities, including Workplace Health and Safety (WHS), environmental, design, chain of custody, organisational and reporting/record keeping requirements

principles and practices for effective customer relationship management

effective interpersonal communication techniques

sources to access information on new and emerging technologies and products.