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Elements and Performance Criteria

  1. Perform administrative tasks using a computer
  2. Maintain client information
  3. Assist with the processing of practice information

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Basic knowledge of the legislative requirements associated with funding mechanisms including

MBS

PBS

Private Insurance

HACC

WorkCover

Comcare

Basic medical terminology

Basic medical record coding requirements and terminology

Data process requirements of funding mechanisms

Requirements of the practice data management system

Essential skills

It is critical that the candidate demonstrate the ability to

Collect analyse and organise information client payment supplies stock and equipment

Prepare and process information

Use the practice information technology system

Plan and organise information

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit


The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment


Assessment should involve written andor oral examination as well as simulation demonstration and production of simulated work samples

Assessment could also include supervisor reports and observation in the work place

Resources for assessment include

access to the full range of data management requirements

access to an information management system

applicable legislation


Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Software may include:

Proprietary software

Practice software

Spreadsheets, word processing, accounting packages

Supplier, stock and equipment hire databases

Hardware may include:

Main hard drive

Keyboard, screen, printers and modem

Demographic data may include

Name

Address

Weight and height

Known lifestyle factors

Payment funding details may include:

MBS

PBS

Private insurance

DVA

HACC

WorkCover

Comcare