Elements and Performance Criteria
- Performance criteria describe the performance needed to demonstrate achievement of the element.
- Determine technology requirements
- Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs
- Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisation needs
- Make recommendations to relevant colleagues within scope of own job role
- Obtain and evaluate costings for chosen hardware and software options
- Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisation requirements
- Set up consultation sessions
- Prepare Telehealth video conferencing equipment for consultations according to organisation policy, procedures and protocols
- Verify all equipment meets requirements of organisation guidelines for Telehealth video conferencing
- Ensure the Telehealth consultation environment and facilities are conducive to patient care ensuring confidentiality and privacy
- Support and coach colleagues with use of Telehealth technology
- Maintain telehealth equipment
- Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions
- Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements
- Use troubleshooting techniques to resolve minor technology problems
- Identify situations where expert assistance is required and organise technical support
- Provide information about privacy and confidentiality obligations technical support personnel
- Complete accurate maintenance documentation
- Protect security of Telehealth information system
- Determine information security risks associated with provision of Telehealth services
- Obtain Telehealth access and equity requirements and clearance levels in accordance with organisational requirements
- Test security of information system with daily data back-up, periodic testing and restoration of back-ups
- Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management
- Communicate privacy, confidentiality and security obligations to all Telehealth personnel
- Complete data security documentation according to organisation and legal requirements