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Elements and Performance Criteria

1. Performance criteria describe the performance needed to demonstrate achievement of the element.
2. Determine technology requirements
   • Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs
   • Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisation needs
   • Make recommendations to relevant colleagues within scope of own job role
   • Obtain and evaluate costings for chosen hardware and software options
   • Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisation requirements
3. Set up consultation sessions
   • Prepare Telehealth video conferencing equipment for consultations according to organisation policy, procedures and protocols
   • Verify all equipment meets requirements of organisation guidelines for Telehealth video conferencing
   • Ensure the Telehealth consultation environment and facilities are conducive to patient care ensuring confidentiality and privacy
   • Support and coach colleagues with use of Telehealth technology
4. Maintain telehealth equipment
   • Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions
   • Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements
   • Use troubleshooting techniques to resolve minor technology problems
   • Identify situations where expert assistance is required and organise technical support
   • Provide information about privacy and confidentiality obligations technical support personnel
   • Complete accurate maintenance documentation
5. Protect security of Telehealth information system
   • Determine information security risks associated with provision of Telehealth services
   • Obtain Telehealth access and equity requirements and clearance levels in accordance with organisational requirements
   • Test security of information system with daily data back-up, periodic testing and restoration of back-ups
   • Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management
   • Communicate privacy, confidentiality and security obligations to all Telehealth personnel
   • Complete data security documentation according to organisation and legal requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

managed the selection, set up and maintenance of at least one Telehealth system:

evaluated organisation technology needs through consultation and research

selected and costed options and made appropriate recommendations

organised technology set up

followed procedures to protect security of the information system and client data

completed routine technical maintenance and troubleshooting:

performed and tested back-ups

performed data cleaning

interpreted technical manuals

used techniques to solve minor technical problems

completed the technical set up for at least 3 Telehealth consultation sessions

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

different contexts for Telehealth service provision, and the impacts on services provision and technology requirements:

physical environment limitations

location of technology within the organisation

need for privacy

risk management considerations and approaches for Telehealth

sharing of digital information – who can share what with whom and how

ownership of digital information

confidentiality

consent

features of computer hardware and software:

general differences between different computer platforms and their respective operating systems

requirements to support Telehealth services

features of medical software and operating systems used by the organisationto support Telehealth services, including software copyright responsibilities

key features of industry standards for:

provision of Telehealth services

computer and Information security

encryption of video data

data security procedures:

back ups

data labelling and storage

password policy

system security settings

documentation requirements

routine technology maintenance procedures:

functions and features of diagnostic tools

documentation requirements

legislation and industry standards related to the confidentiality, privacy and security of client information

work health and safety requirements in relation to set up and use of computer systems

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