Elements and Performance Criteria
- Elements define the essential outcomes.
- Support clients to communicate with service providers
- Explain services offered by specific health service providers to clients and/or significant others
- Support clients to use their preferred language when communicating with service providers
- Use appropriate visual aids and other resources to support client’s understanding
- Show respectful and culturally appropriate behaviour and communication to the client and/or significant others
- Assist service providers to understand client and community needs
- Give practical support to clients when accessing health services
- Book client appointments as required
- Inform client and/or significant other person of appointments
- Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider
- Contact clients as required to ensure appointments are kept
- Follow-up with client and/or significant other person after appointments as required