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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Elements define the essential outcomes.
  2. Support clients to communicate with service providers
  3. Assist service providers to understand client and community needs
  4. Give practical support to clients when accessing health services

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

under supervision, supported at least three individual Aboriginal and/or Torres Strait Islander clients to access health services by:

- encouraging each client to use their preferred language, visual aids and other resources to support understanding

- explaining and clarifying basic health information and services to the client

- ensuring the client has understood the services available

- ensuring service providers understand client and community health needs, values and beliefs

- arranging the time, attendance and follow up for the client to attend health services and appointments, including organising travel arrangements.


Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

language or languages, as spoken within the community and the workplace (verbal skills essential, written not essential)

interpreter and/or translation services available to assist clients and the service provider

terminology relevant to specific aspects of care provided and the workplace

the culture of the client, caregiver and health service provider

the communication style of the client, caregiver or health service provider

organisation policies, guidelines and procedures, including reporting procedures appropriate to the role.