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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes.
2. Undertake health checks to inform health programs
   • Use effective and culturally appropriate and safe communication skills to provide information to clients and obtain consent to conduct health checks
   • Show respect for community values, beliefs, gender roles and taboos in conducting health checks and screening
   • Use appropriate screening protocols to target disease patterns for particular age, sex, ethnicity, regional and other societal groups
   • Investigate significant variations detected through screening and other health checks and interpret in line with clinical protocols
   • Explain outcomes of health checks to clients and/or significant others
   • Provide health checks and associated health information opportunistically on client presentation to a health service
   • Accurately and promptly record all health assessment outcomes according to organisational procedures and policies
3. Provide health care programs to address identified common problems
   • Take a team approach to primary health care, including appropriate referral to specialist care providers, and other agencies
   • Identify, treat and/or refer common health problems, as part of the program
   • Support clients and families in accessing health care services and associated benefits as required
   • Provide guidance, support and assistance to individuals and families coping with social and emotional issues according to identified needs and cultural protocols
   • Explain health lifestyle practices to clients and check their understanding
   • Ensure health care programs support clients to take a self-care approach to health in line with individual needs and organisational and community requirements
4. Manage the delivery of health programs
   • Provide health care programs to the community in ways consistent with community values and beliefs
   • Integrate promotion of health screening, surveillance and education activities with provision of therapeutic care
   • Organise follow-up care for clients with identified health problems using computer- and/or paper-based registers
   • Produce lists of clients with significantly overdue health care checks and employ active recall strategies
   • Identify and address social and environmental interventions that may improve health in partnership with the community and other agencies
   • Establish and maintain links with support agencies, resource networks and associated health services in the local and regional area
5. Evaluate health programs
   • Collect and document data to contribute to the evaluation of health programs
   • Interpret data according to program and organisational requirements to identify the strengths and areas for improvement of health programs
   • Report on findings to management in line with organisational guidelines
   • Maintain client and community confidentiality in line with organisational and community requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of the unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

delivered and maintained at least one primary health care program to Aboriginal and/or Torres Strait Islander communities, including:

- undertaking health checks relevant to the program content area

- implementing screening procedures

- explaining and describing procedures and illnesses/disorders to clients using clear, simple, culturally appropriate language

- promoting healthy lifestyles

- offering brief interventions as required to support individual client health

- observing, obtaining and interpreting client information in relation to health issues, behaviour and health services

- communicating and negotiating as required with colleagues, community members and other agencies and negotiating with them as required

- reading and writing reports

- interpreting simple statistics, charts and test results relevant to the program

- preparing written documentation relevant to the program

- using computer-based and/or paper-based client record systems

- demonstrating client confidentiality at all times when handling client information obtained in writing or verbally

evaluated at least one health care program by:

- working with groups in the community to seek input and feedback on health services

- ensuring the program addresses specific client and community needs for guidance, support and information

- ensuring delivery is consistent with community needs, values and beliefs.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

organisational policies and procedures and legislation or regulations relating to:

- client confidentiality

- referral, including various levels of urgency, and follow-up of client

- mandatory reporting

- notifiable communicable diseases

- limits of own ability and authority

- reporting procedures

- documentation

health screening and surveillance methods relevant to the area/region, including:

- use of equipment

- testing procedures

- interpretation and analysis of results of testing

- ‘normal’ range of results

- record-keeping for effective follow-up and management

occupational health and safety practices and procedures relevant to the work (e.g. manual handling)

contact details of available health and support services in the region and how to access them

evaluation methodology

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