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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes.
2. Develop and maintain cooperative working relationships with tertiary health services
   • Gather information about relevant tertiary health services, organisations and key contacts
   • Establish networks to meet client needs and organisation objectives as required
   • Maintain working relationships between and within organisations to provide benefits for clients and the organisation
   • Provide and share information and resources about own and other organisations as requested
3. Support clients to access tertiary health services
   • Provide clients with information about available tertiary health services and support, as appropriate
   • Assist clients and their families with transport and accommodation to access tertiary health services as required
   • Liaise with government and non-government agencies, departments and organisations as required
   • Provide advocacy to support relationships between clients and other organisations and agencies as required
4. Participate in discharge planning
   • Identify and communicate with key individuals involved in discharge planning at the tertiary health service
   • Discuss discharge planning with clients and their families
   • Liaise with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow-up requirements

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

worked effectively across the range of health support services, in line with community needs and workplace requirements, to support at least three different clients in accessing tertiary health services by:

establishing and maintaining working relationships and networks with relevant tertiary health services for the benefit of clients and own organisation

providing accurate and relevant information and guidance to support each client’s understanding of and access to tertiary health services by:

gathering relevant information about tertiary health services for each client’s identified needs

providing oral and written information about the available services and processes

assisting clients with written documents

arranging and/or supporting travel and accommodation of clients accessing tertiary health services

interpreting and communicating costs to clients, if relevant

supporting discharge arrangements, including liaising between the tertiary health service and the client on each client’s behalf.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

relevant tertiary health services available to Aboriginal and/or Torres Strait Islander clients needing access to specialised care, including Aboriginal Community Controlled Health Organisations

arrangements needed to assist client to access available support services, including transport, accommodation and other needs incidental to accessing tertiary health services

communication strategies, including cross-cultural communication

major tertiary referral centres in the relevant metropolitan or regional centre, including:

locations

functions

services

specialities

key individuals in tertiary referral centres and their:

contact details

roles/ position

organisation standards, policies and procedures, including discharge procedures.

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