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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes.
2. Identify issues of concern to the community
   • Contact key people in the community and assist them to identify issues of concern relating to health
   • Facilitate discussion among key people to clarify identified community concerns
   • Confirm information about community concerns with key people and record, in line with community and organisation requirements
3. Develop a strategy for addressing the issues
   • Provide key community representatives with information about options for meeting identified community needs
   • Assist key community representatives to identify the community's preferred option
   • Develop strategies in consultation with key people and the community
   • Review strategies in consultation with the community
4. Communicate the concerns to relevant agencies
   • Identify relevant individuals or agencies and contact them about the issues of concern
   • Represent the community’s point of view clearly to those involved
   • Discuss progress/outcome of the issue with key people and the community
   • Maintain community and individual confidentiality
5. Promote the rights, needs and interests of the community
   • Regularly discuss rights and needs of the community with workers, other individuals and agencies, in appropriate forums
   • Make suggestions for improving services to workers, other individuals and agencies
   • Facilitate implementation of change in line with community, organisation and any associated regulatory requirements
6. Identify issues of concern to the community
   • Contact key people in the community and assist them to identify issues of concern relating to health
   • Facilitate discussion among key people to clarify identified community concerns
   • Confirm information about community concerns with key people and record, in line with community and organisation requirements
7. Develop a strategy for addressing the issues
   • Provide key community representatives with information about options for meeting identified community needs
   • Assist key community representatives to identify the community's preferred option
   • Develop strategies in consultation with key people and the community
   • Review strategies in consultation with the community
8. Communicate the concerns to relevant agencies
   • Identify relevant individuals or agencies and contact them about the issues of concern
   • Represent the community’s point of view clearly to those involved
   • Discuss progress/outcome of the issue with key people and the community
   • Maintain community and individual confidentiality
9. Promote the rights, needs and interests of the community
   • Regularly discuss rights and needs of the community with workers, other individuals and agencies, in appropriate forums
   • Make suggestions for improving services to workers, other individuals and agencies
   • Facilitate implementation of change in line with community, organisation and any associated regulatory requirements