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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes.
2. Monitor community needs for primary health care
   • Research community health care needs over time using community consultation and analysis of available statistical and documented information
   • Seek community feedback to identify relevance and effectiveness of existing primary health care in meeting perceived community needs
   • Analyse research data and identify community health trends
   • Analyse and report findings in line with organisation guidelines and community requirements
3. Monitor primary health service and program delivery
   • Analyse existing primary health care service and program resources to determine availability and need
   • Monitor implementation of policies and procedures for primary health care service delivery to ensure compliance with organisation guidelines and community requirements
   • Investigate feedback and complaints from clients and the community and take action to adapt primary health care services and programs as required
   • Monitor and analyse existing primary health care services and programs in relation to addressing identified community health needs and regulatory requirements
   • Investigate and analyse issues relating to primary health care service and program delivery
   • Monitor service and program delivery to ensure legislative requirements are addressed
4. Evaluate effectiveness of primary health care
   • Evaluate existing primary health care strategies and services on a regular basis in relation to community needs and legislative requirements
   • Identify gaps in primary health care services to the community and discuss potential improvements with the community
   • Ensure the views or concerns of clients and the community are appropriately represented in relation to delivery of primary health care services
   • Ensure confidentiality of clients and the community is maintained
5. Advocate on primary health care issues
   • Identify and contact relevant individuals/agencies about issues of concern regarding delivery of primary health care services
   • Represent views and concerns of community and individual clients effectively and ensure confidentiality is maintained
   • Prepare submissions and proposals as required to support delivery of primary health care services
   • Recommend changes to policies, practices and priorities on the basis of research data

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

planned and managed the delivery of at least one health care service and/or program to effectively address the needs of Aboriginal and/or Torres Strait Islander communities, including:

consulting with the community as part of review and revision of services to identify and implement service improvements as an ongoing process

advocating on behalf the primary health care service to:

promote services and programs

seek resources

promote staff

conducting and reporting on research, using analytical skills applied to quantitative and qualitative data

formulating clear, valid and functional recommendations

participating in discussions and negotiations with community members regarding the provision of health services

participating in and monitoring quality assurance programs.

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

Aboriginal and/or Torres Strait Islander community primary health needs, treatment options and any associated issues

legislation, organisational guidelines and community requirements relating to health service provision

up-to-date knowledge of principles and practice of primary health care and resources required to address specific community needs

referral resources and processes

traditional health, healing and medicines

individual and community health including biology and development, psychology, disease and treatment options, culture and tradition

key individuals and agencies with local, regional and broader responsibilities related to primary health care provision

evaluation methodology to determine the effectiveness of services delivered.

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