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Elements and Performance Criteria

  1. Obtain client history
  2. Assess client well being
  3. Provide support to client

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Organisation policies and procedures relating to client confidentiality

Basic knowledge of human behaviour theories including significant life events and developmental stages

Key elements of history taking in the context of social and emotional health and their significance

Significant presenting problems and appropriate avenues of further assessment or action

Underpinning knowledge of common presenting problems which lead to a suspicion that the client may experience social and or emotional distress or mental health problems

Correct procedures and protocols used in the assessment and management of common client presentations

Protocols to effectively assess respond to andor refer clients with presenting problems

Common signsindicators of

mental or psychiatric illness

depression

AOD misuse

suicide risk

child abusesexual assault

Advanced communication techniques to develop trust and elicit sensitive information

Appropriate stress reducing techniques activities

Available social emotional AOD and mental health services available services and referral criteria and processes

Awareness of culturally secure SEWB assessment tools for Aboriginal and Torres Strait Islander peoples

Underpinning knowledge of strategies to manage situations where client are distressed or actively demonstrate mental health symptoms

Principles of crisis intervention

Limits of own ability and authority

Essential skills

It is critical that the candidate demonstrate the ability to

Work independently and consistently in delivering primary health care services to Aboriginal andor Torres Strait Islander clients including

Assessment of the clients socioemotional health status issues and needs

Initiating appropriate support services and information for the client and their family

Maintenance of client records and upholding client confidentiality

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Communicate effectively with client and significant others in a culturally safe manner

Maintain client confidentiality whilst obtaining necessary information

Elicit relevant information effectively

Take and record accurate sufficiently comprehensive and relevant client health history

Explain assessment methods and procedures to client

Observe note and recognise unusual physical behavioural and body language indicators

Conduct a social emotional health assessment

Conduct a mental health assessment

Distinguish between effects of transgenerational trauma and grief and psychiatric illnesses

Report andor record assessment findings in line with organisation requirements

Create supportive atmosphere

Manage difficult behaviour avoid confrontation

Explaindemonstrateinstruct client to use appropriate stress reducing techniques activities

Organise and participate in debriefing sessions following critical incidents or stressful interactions

Differentiate between situations that require urgent or nonurgent action and or referral

Make timely and appropriate referrals providing accurate and relevant details to clients and referral agencies

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects of assessment

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Conditions of assessment

This unit includes skills and knowledge specific to Aboriginal andor Torres Strait Islander culture

Assessment must therefore be undertaken by a workplace assessor who has expertise in the unit of competency or who has the current qualification being assessed and who is

Aboriginal or Torres Strait Islander himherself

or

accompanied and advised by an Aboriginal or Torres Strait Islander person who is a recognised member of the community with experience in primary health care

Context of assessment

Competence should be demonstrated working individually under supervision or as part of a primary health care team working with Aboriginal andor Torres Strait Islander clients

Assessment should replicate workplace conditions as far as possible

Related units

This unit may be assessed independently or in conjunction with other units with associated workplace application

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Cultural respect

This competency standard supports the recognition, protection and continued advancement of the inherent rights, cultures and traditions of Aboriginal and Torres Strait Islander peoples

It recognises that the improvement of the health status of Aboriginal and Torres Strait Islander people must include attention to physical, spiritual, cultural, emotional and social well being, community capacity and governance

Its application must be culturally sensitive and supportive of traditional healing and health, knowledge and practices

Community control

Community participation and control in decision-making is essential to all aspects of health work, and the role of the health worker is to support the community in this process

Supervision

Supervision must be conducted in accordance with prevailing state/territory and organisation legislative and regulatory requirements

References to supervision may include either direct or indirect supervision of work by more experienced workers, supervisors, managers or other health professionals

A person at this level should only be required to make decisions about clients within the organisation's standard treatment protocols and associated guidelines

Legislative requirements

Federal, state or territory legislation may impact on workers' practices and responsibilities. Implementation of the competency standards should reflect the legislative framework in which a health worker operates. It is recognised that this may sometimes reduce the application of the Range of Variables in practice. However, assessment in the workplace or through simulation should address all essential skills and knowledge across the Range of Variables

Aboriginal and/or Torres Strait Islander Health Workers may be required to operate in situations that do not constitute 'usual practice' due to lack of resources, remote locations and community needs. As a result, they may need to possess more competencies than described by 'usual practice circumstances'

Under all circumstances, the employer must enable the worker to function within the prevailing legislative framework

A 'socio-emotional' history may include:

Client's personal situation, including:

living conditions (including physical, social, environmental, political, spiritual/cultural, mental aspects)

any health, legal, family and/or lifestyle issues

financial and employment status

relationships and family of origin

critical events/ incidents

AOD use, smoking

hallucination, paranoia, delusional thinking

Nature and history of any presenting problem(s) (character, severity and duration of symptoms)

Client concerns and beliefs regarding their problems

Past medical history

Medicines being taken

Allergies

Diet history to determine food and drink intake

Critical incidents may include:

Loss, grief, trauma and bereavement

Unfinished business (dislocation, identity)

All forms of abuse

Funerals/burials

Crisis

Related health care providers may include:

Personnel internal to the service provider

External health care providers

Other service providers

Consultation with significant others may include:

Members of the client's family

Carer(s)

Community representatives

Other health professionals

Representatives from other organisations working with the community, the client and/or their family

Available documentation may include:

Medical records

Reports from referral, allied professionals and/or specialists

Signs of emotional disturbance may include:

Physical indicators of stress, distress or depression

Unusual behaviour

Body language

Signs of incoherent thinking

Issues of concern may include:

Issues, situation or 'worries' of concern to the client or significant others

Uncomfortable, stressful or uncontrollable moods and/or feelings

Violent, threatening or otherwise unacceptable behaviour

Serious or potentially serious issues for referral may include:

Suicide risk

Symptoms of chronic depression

Acutely disturbed clients

Referral services may include:

Counselling

AOD misuse support

Mental health support

Child abuse/sexual assault

Issues requiring mandatory notification may include:

Protection of children and others identified to be at risk

Issues defined by jurisdictional legislation and/or regulatory requirements

Issues specifically identified by the community or organisation policies