This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

Factors and circumstances likely to cause personal stress in the work environment

Methods of controlling stress

Organisation support programs and other available resources

Essential skills

Ability to

Identify personal stress and stressors and take steps to control or reduce stressors and stress

Identify stress in others and take steps including the offer of support to reduce control or otherwise deal with stress

Use problem solving skills including

using available resources

analysing information

making decisions to effectively manage personal stress within the working environment

Discuss issues relating to stress with colleagues and supervisor

Use oral communication skills required to fulfil job roles as specified by the organisation including

using interviewing techniques

asking questions

active listening

acknowledging and responding to a range of views

Use interpersonal skills including

working with others

showing empathy with colleagues

relating to persons from differing cultural social and religious backgrounds

Use written communication skills literacy competence required to fulfil job roles as specified by organisation including

reading and understanding incident reports and case management materials

personal stress management plan

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

Evidence must include a demonstrated capacity to

identify own personal stress and stressors

take steps to control or reduce stressors and stress

identify stress in others in the workplace

take steps including the offer of support to reduce control or otherwise deal with stress

Observation in the work environment is preferable However where workplace observation is insufficient to demonstrate competence simulations andor case studies may be used as supporting evidence

Evidence of workplace performance over time must be obtained to inform a judgement of competence

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Potential causes of stress may include but are not limited to:

Responses to stress may include but are not limited to:

Support may include, but is not limited to:

Support and de-brief may be provided: