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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Determine scope of client needs
   • Evaluate client communication and lifestyle needs
   • Select and use an appropriate communicative assessment tool for client
   • Recognise and evaluate factors contributing to the communicative breakdown
   • Take account of impact of client’s hearing impairment on carers, relatives and significant others
   • Evaluate client motivation and commitment to rehabilitation and integrate into planning
   • Accurately document effects of communication impairment and the communicative needs of the client
   • Identify and liaise with other health professionals and support services as required
3. Formulate hearing program
   • Actively involve client in the planning process, providing opportunities for questions and discussion of concerns
   • Determine intervention options to minimise effects of hearing loss from information gathered
   • Select best options through evaluation of available technologies and services
   • Develop and document appropriate goals, realistic expectations and a plan of action with client
   • Clearly explain details of options and cost implications
   • Select evaluation tools best suited to client and type of program
   • Document agreed plan of action and services provided
4. Work collaboratively with client to implement program
   • Establish realistic expectations
   • Work with client and their carers/relatives towards achieving the agreed communication goals
   • Provide support for the duration of the rehabilitation program
   • Adapt rehabilitation program to meet changing needs
5. Evaluate hearing program
   • Monitor client progress against goals using recognised evaluation tools
   • Identify remaining communication needs and establish whether these can be met with additional advice, communication strategies or devices

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

independently developed and implemented hearing programs for at least 20 different individuals (linked to the dispensing of hearing devices)

engaged professionally with external agencies and health professionals

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Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations:

codes of conduct of registering bodies

policy frameworks, Australian Government Office of Hearing Services requirements

privacy, confidentiality and disclosure

work role boundaries, those roles and responsibilities of different people working with clients experiencing hearing impairment:

medical practitioners

audiometrists

audiologists

agencies providing services to people with hearing health needs

interrelationships between audiometrists and other health professionals

referral options for complex hearing problems beyond the scope of own practice

types and features of different assessment tools

types of existing rehabilitation programs

types of hearing disorders that affect different groups in the community and factors that contribute to complexity of needs

social and psychological implications of communication impairment

evaluation mechanisms and tools for hearing programs

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