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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit	Observation of performance in the workplace or a simulated workplace defined as a supervised clinic is essential for assessment of this unit Assessment may contain both theoretical and practical components and examples covering a range of clinical situations Evidence is required of both knowledge and skills application The assessee must provide evidence of specified essential knowledge as well as skills Consistency of performance should be demonstrated over the required range of situations relevant to the workplace Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum age culture and gender Assessment of sole practitioners must consider their unique workplace context including Interaction with others in the broader professional community as part of the sole practitioners workplace Scope of practice as detailed in the qualification and component competency units Holisticintegrated assessment including working within the practice framework performing a health assessment assessing the client planning treatment providing treatment

Access and equity considerations	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	Assessment should replicate workplace conditions as far as possible Simulations may be used to represent workplace conditions as closely as possible Where for reasons of safety access to equipment and resources and space assessment takes place away from the workplace simulations should be used to represent workplace conditions as closely as possible Resources essential for assessment include an appropriately stocked and equipped clinic or simulated clinic environment relevant texts or medical manuals documented process to enable the access and interpretation of uptodate information relevant assessment instruments appropriate assessment environment skilled assessors

Method of assessment	Observation in the workplace if possible Written assignmentsprojects or questioning should be used to assess knowledge Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting laboratory If successful a second assessment is to be conducted during workplace application under direct supervision Explanations of technique

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Routine tasks may include:	Maintaining information systems Providing practice communications Performing financial activities Maintaining stock and resources

In accordance with requirements for the scale of the operation policies and procedures may include:	Treatment protocols Human resources policies Communication procedures Emergency procedures Stock control procedures Financial procedures Documentation procedures Security procedures Policy and procedure guidelines developed and/or provided by industry associations

Resources may include:	Physical environment Practice/medical equipment Administrative equipment and materials Communications equipment Marketing materials

Financial documentation may include: NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants.	Banking documentation Credit transactions Creditors and debtors systems Costing procedures Draft financial forecasts/budgets Stock records Petty cash Asset registers Payroll records

Financial reports may include: NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants	Cash flow forecasts Budget reports Reconciliations Taxation documentation Profit and loss statements Detailed ledger accounts

Operational strategies may include:	Management and administrative systems and procedures Office systems Marketing approaches Staffing procedures Daily operation procedures Environmental strategies

Marketing strategies may include:	Promotional and public relations activities Development of marketing/promotional materials Publicity and media relations Advertising Pricing strategies

Stock may include:	Materials and equipment required to prepare and dispense medicines Materials and equipment used in the treatment of clients Medicinal preparations provided to clients Stationery and administrative supplies Information materials provided to clients Other promotional materials

Statutory and regulatory requirements may include local, state and national legislation and regulations affecting business operations such as:	Business registration Planning and other permissions Fire, occupational and environmental legislation Taxation, copyright and trademark regulations Codes of practice standards Anti-competition/monopoly and consumer-based legislation Anti-discrimination Act Equal Employment Opportunities Act Therapeutic Goods Act

Human resource strategies may include: NB These will vary in detail according to number of personnel involved either as practitioner partners or employees	Recruitment, policies and procedures Training and assessment Performance management strategies Personnel documentation Workplace communications Planning and facilitation of meetings Implementation of statutory requirements Workplace health and safety Time and stress management Support networks

Employee records may include:	Job/position descriptions Employee records (including tax file number, remuneration, leave and training records, records of disciplinary action, time and wages sheets) Records of taxation and superannuation payments made OHS records Relevant awards and/or industrial agreements

Manage diversity involves: Valuing and utilising the different skills, backgrounds and capabilities of self and staff and developing strategies to encourage and enable their effective integration into the business. Diversity may include for example:	Gender Culture Language Network of contact Work preference Competencies Education Work history

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HLTCOM405B - Administer a practice

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement