This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Appropriate practices to ensure efficient use of power and other resources

Business systems

Clinic practices and procedures

Financial recording systems

Forms and administrative systems

Legal rights and responsibilities

Operational factors relating to the business provision of professional services products

Planning and control systems sales advertising and promotion distribution and logistics

Record keeping duties

Services available and charges

Stock control methods and procedures

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Accurately record financial transactions

Apply time management skills

Establish and maintain administrative systems

Follow clinic practice guidelines

Give and receive communication messages

Maintain payroll records

Promote implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability

Securely manage monies

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

Observation of performance in the workplace or a simulated workplace defined as a supervised clinic is essential for assessment of this unit

Assessment may contain both theoretical and practical components and examples covering a range of clinical situations

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum age culture and gender

Assessment of sole practitioners must consider their unique workplace context including

interaction with others in the broader professional community as part of the sole practitioners workplace

scope of practice as detailed in the qualification and component competency units

holisticintegrated assessment including

working within the practice framework

performing a health assessment

assessing the client

planning treatment

providing treatment

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

Assessment should replicate workplace conditions as far as possible

Simulations may be used to represent workplace conditions as closely as possible

Where for reasons of safety access to equipment and resources and space assessment takes place away from the workplace simulations should be used to represent workplace conditions as closely as possible

Resources essential for assessment include

an appropriately stocked and equipped clinic or simulated clinic environment

relevant texts or medical manuals

documented process to enable the access and interpretation of uptodate information

relevant assessment instruments

appropriate assessment environment

skilled assessors

Method of assessment

Observation in the workplace if possible

Written assignmentsprojects or questioning should be used to assess knowledge

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting laboratory If successful a second assessment is to be conducted during workplace application under direct supervision

Explanations of technique

Routine tasks may include:

In accordance with requirements for the scale of the operation policies and procedures may include:

Resources may include:

NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants.

NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants

Operational strategies may include:

Marketing strategies may include:

Stock may include:

Statutory and regulatory requirements may include local, state and national legislation and regulations affecting business operations such as:

NB These will vary in detail according to number of personnel involved either as practitioner partners or employees

Employee records may include:

Valuing and utilising the different skills, backgrounds and capabilities of self and staff and developing strategies to encourage and enable their effective integration into the business. Diversity may include for example: