This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Basic appreciation of body systems

Cultures relevant to the particular service

Organisation policies and procedures for privacy and confidentiality of information provided by clients and others

Relevant care programs and plans and assistance which may include

awareness of relevant OHS guidelines especially manual handling

causes of loss of skin integrity implications for the client and processes to maintain skin integrity

complying with relevant policies protocols guidelines and procedures

infection control procedures

personal care

purpose of continence programs and knowledge of continence aids

working effectively and following directions

working within role and responsibility

Wheelchairs other aids prostheses and orthoses depending upon setting and client casemix

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate effective relationship management with clients

Maintain client confidentiality and privacy

Safely perform care tasks

Use effective communication skills with clients

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Communicate in a non discriminatory supportive and inclusive manner

Deal with conflict

Demonstrate respect for client

Establish and maintain relationships taking into account individual differences

Listen and respond to communication initiatives of client

Understand the roles and responsibilities of self and other workers within the serviceorganisation

Use appropriate verbal and non verbal communication styles

Use effective listening techniques

Use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition subtraction multiplication division to recording numbers

Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation including skills in asking questions providing clear information listening to and understanding workplace instructions and clarifying workplace instructions when necessary

the organisation may require competence in English or community language depending on client group

Use problem solving skills including the ability to use available resources and prioritise workload

Use reading and writing skills required to fulfil job roles in a safe manner and as specified by organisation

the level of skill may range from the ability to understand OHS policy to reading workplace safety or procedure manuals to writing reports

literacy support available in the workplace may range from having access to support or assistance from expertmentorsupervisor to having no communication supports available

literacy may be required in English or a community language

Work with others and display empathy with client and relatives

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Method of assessment

Observation of work activities in client support

Observation of simulation andor role play involving client support

Discussion of physical andor behavioural contingency scenarios involving duty of care

Authenticated transcripts of relevant educationtraining courses

Recognition of relevant lifework experience

Written assignmentsprojects or questioning should be used to assess knowledge

Authenticated reports of providing client support

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Related unit

This unit can be assessed independently but where care assistance tasks involve assistance with client movement this unit may be concurrently assessed with

HLTCSDC Assist with client movement

HLTCSD305C Assist with client movement

Relevant sources may include written or verbal instructions from:

Others with whom interaction is required in regard to client services may include:

Recording client information may include:

Final check of client comfort and safety may include:

Care provided under supervision, direction or as an assistant may include:

Directed assistance will depend on environment including:

Communication may be in:

Individual differences of clients may include:

Communication may be via: