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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Elements define the essential outcomes
  2. Use effective communication skills in complex situations.
  3. Identify and address actual and potential constraints to communication.
  4. Use information technology to support communication in nursing practice.
  5. Lead small group discussions.
  6. Give and receive feedback for performance improvement.
  7. Evaluate effectiveness of communication in complex situations.

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

undertaken nursing work in accordance with Nursing and Midwifery Board of Australia professional practice standards, codes and guidelines

communicated effectively within the context of the enrolled nurse role in 4 different complex communication situations, with at least 1 of the situations involving a person, family or carer, and at least 1 of the situations involving work colleagues.


Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

characteristics of effective partnerships in nursing including:

confidentiality

trust

self-reflection

social conversation

creating a therapeutic environment

resources for the Core Standards for nurses who support people with a disability (NSW Family and Community Services)

Communication and Behaviour Support for Nurses Practice Package

Communication and Behaviour Support for Nurses Appraisal

documentation related to clinical handover

elements and skills of communication processes:

interviewing techniques

active listening

conflict resolution

interpersonal skills

negotiating solutions

group dynamics

access and use of interpreters

factors that may facilitate and inhibit communication

information technology used in communication, and email etiquette and policies for use

principles underpinning nursing documentation including legal obligations

principles, processes and practices of open disclosure in line with Australian Open Disclosure Framework

medical terminology used in clinical situations and enrolled nurse practice

sensory losses and appropriate nursing responses

social media policies for nurses.