Elements and Performance Criteria
- Elements define the essential outcomes
- Use effective communication skills in complex situations.
- Apply principles of effective communication to facilitate, not inhibit, communication with the person.
- Maximise opportunities to involve the person and family or carer in their care and treatment.
- Clarify roles and responsibilities of the interdisciplinary health care team involved in communicating in complex situations, including clarifying own role as an enrolled nurse.
- Demonstrate politeness, respect and empathy in all interactions with the person, family or carer.
- Use health terminology correctly in written and verbal communication with the person, family or carer and with colleagues.
- Identify and address actual and potential constraints to communication.
- Identify early signs of potentially complex communication situations with a person, including with people who have hearing or vision impairments and require assistance.
- Implement strategies to address complex communication situations in accordance with relevant policies and procedures, and within scope of role.
- Demonstrate advocacy for a person in the health or community care setting.
- Use information technology to support communication in nursing practice.
- Use computers and related information technology to access, develop and adhere to reporting requirements according to organisation policy and procedures.
- Comply with organisation policy and procedures for electronic communication with the person, family or carer.
- Use information technology including the internet to access data appropriate to own role and organisation policy and procedures.
- Apply ethical principles and follow regulatory responsibilities when using social media and interacting online in nursing role.
- Maintain accurate documentation and adhere to reporting requirements to support safe practice according to organisation policy and procedures.
- Lead small group discussions.
- Monitor and respond appropriately to changing group dynamics.
- Clarify the purpose of group meetings and manage discussion to achieve identified objectives.
- Implement meeting procedures appropriate to the meeting’s purpose.
- Clarify participants’ roles and use communication strategies to support their effective contribution to discussion.
- Give and receive feedback for performance improvement.
- Evaluate effectiveness of communication in complex situations.