Elements and Performance Criteria
- Work ethically
- Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role
- Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
- Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
- Maintain confidentiality of any client matter in line with organisation policy and procedure
- Show respect for rights and responsibilities of others through considered application of work practices
- Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
- Recognise, avoid and/or address any conflict of interest
- Communicate effectively in a health setting
- Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
- Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
- Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
- Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
- Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
- Take appropriate measures to resolve conflict and interpersonal differences in the workplace
- Practise high standards of personal hygiene
- Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
- Wear personal protective equipment correctly according to organisation requirements
- Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
- Report or initiate action within own area of responsibility to redress any potential workplace hazards
- Promote a positive approach to health
- Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
- Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate
- Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy
- Focus on preventing ill health and minimising risk in the workplace
- Maintain professional work standards
- Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
- Contribute to identifying and implementing improved work practices
- Comply with relevant accreditation standards applying to work undertaken
- Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
- Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
- Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority
- Work effectively within the health care system
- Take responsibility for personal skill development
- Seek advice from appropriate persons on areas for skills/knowledge development
- Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
- Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
- Identify and prioritise personal work goals in accordance with organisation requirements