This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Client rights and responsibilities

Industry codes of practice where applicable

Law of consent to medical treatment

Legal and ethical requirements and responsibilities as they relate to specified work roles

Organisation policy and procedures for complaints handling

Relevant federal state territory and local government legislation affecting role and duties

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Apply reading and writing skills literacy competence required to fulfil job roles in a safe manner and as specified by the organisation at a level of skill that includes

literacy in English or a community language depending on the language used in pamphlets or workplace manuals

reading and interpreting organisation policy and procedure manuals and industry codes of practice

Apply oral communication skillslanguage competence required to fulfil job roles in a safe manner and as specified by the organisationAssessors should look for skills in

Apply oral communication skills-language competence required to fulfil job roles in a safe manner and as specified by the organisation:
Assessors should look for skills in:

asking questions

clarifying workplace instructions when necessary

listening to and understanding workplace instructions

providing clear information

Conduct compliance monitoring activities

Demonstrate model and monitor work activities in compliance with legal and ethical requirements and organisation policies and procedures including

demonstrating respect for clients rights

meeting requirements for provision of duty of care

working in accordance with legislation relevant to the workplace and specific work functions

Take into account requirements and imperatives relating to waste minimisation environmental responsibility and sustainable practice

Use effective verbal and non verbal communication skills with a range of internal and external persons which may involve competence in English or a community language depending on client group

Use problem solving skills as required to interpret and apply policy in the workplace develop procedures and monitor practices

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace

Assessment involves access to an appropriate workplace or simulated realistic workplace setting using relevant organisation policy guidelines procedures and protocols

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Confidentiality of client information must include:

Disclosure of client information may include:

Client's rights may include:

Legal obligations and requirements may relate to:

Consent of client may include:

Notification of authorities of client information must include:

Monitoring of ethical work practice and legal compliance may involve: