This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Confidentiality policy in relation to mail

Knowledge of delivery points

Precautions for adverse weather conditions

Relevant OHS legislation and infection control codes of practice enterprise policies and procedures

Roles and responsibilities relevant to manual handling equipment

Route finding and delivery schedules

Safety and environmental aspects related to workplace operation and manual handling including workplace hazards

Security procedures within the organisation

Essential skills

It is critical that the candidate demonstrate the ability to

Work in a safe manner and in accordance with organisation procedures

Apply knowledge of routes delivery and collection points

Complete delivery schedules

Demonstrate willingness to assist internal and external customers with delivery and collection requirements

Work in a logical and organised manner

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Demonstrate correct use of personal protective equipment

Demonstrate manual handling techniques

Demonstrate range of mobility and transfer techniques as required by the enterprise and OHS policies

Demonstrate safe operation of manual handling equipment

Maintain sorting and storage areas in a clean tidy and wellorganised state

Use numeracy skills the ability to complete basic arithmetic calculations such as addition subtraction multiplication division and recording numbers

Use oral communication skills language competence required to fulfil job roles in a safe manner and specified by the organisation Assessors should look for skills in asking questions providing clear information listening to and understanding workplace instructions and clarifying workplace instructions when necessary The organisation may require competence in English or community language depending on client group

Use problem solving skills eg the ability to use available resources efficiently and effectively

Use reading and writing skills required to fulfil job roles in a safe manner and as specified by organisation and which may range from the ability to understand symbols used in occupational health and safety signs to reading workplace safety pamphlets or procedure manuals to reading labels and handling chemicals such as cleaning fluids

Literacy may be required in English or a community language and literacy support available in the workplace may range from having access to support or assistance from expertmentorsupervisor to having no communication supports available

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Context of and specific resources for assessment

Assessment should replicate workplace conditions as far as possible

Simulations may be used to represent workplace conditions as closely as possibleAcceptable simulation requires

Simulations may be used to represent workplace conditions as closely as possible
Acceptable simulation requires:

safe transport or equipment andor transport

sorting of mail

Resources essential for assessment include

access to relevant workplace or appropriately simulated environment where assessment can take place

organisation mission statement strategic and business plan

relevant policies and procedures manuals

Other documentation relevant to the work context such as organisation charts floor plans instructions for the use of equipment

Method of assessment

Observation in the work place if possible

Written assignmentsprojects or questioning should be used to assess knowledge

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Questioning

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Equipment and goods may include:

Specific instruction may include but is not limited to:

Handling and transporting goods may include: