Elements and Performance Criteria
- Elements define the essential outcomes
- Determine client optical needs
- Access and correctly interpret prescription or customer record
- Determine style and performance requirements in consultation with the client
- Take and record accurate client measurements
- Identify particular challenges or special needs of the client in relation to product options
- Identify opportunities to suggest new or innovative products
- Select products that meet client optical needs
- Provide appliance information to client
- Provide accurate and current style and performance details about available appliance options
- Explain how the optical appliance will meet visual, functional and cosmetic needs
- Provide accurate details of product costs
- Involve the client in the decision making process and provide opportunities to ask questions and discuss concerns
- Record advice provided according to organisation requirements