Required skills

Problem solving skills for a defined range of unpredictable problems involving participation in the development of strategic initiatives eg when determining tools and procedures for the required level of integration into the programming environment

Plain English literacy and communication skills in relation to developing technical and business reports eg when determining the level of detail required in the status reports and when defining target audiences

Group facilitation and presentation skills in relation to transferring and collecting information and gaining consensus on concepts eg when determining responsibilities for configuration management within the project and for ongoing support including approval of changes

Project planning skills in relation to scope time cost quality communications and risk management eg when integrating configuration management into general project management processes for monitoring and control purposes

Research skills for specifying analysing and evaluating broad features of a particular business domain and best practice in software development methodologies eg when determining tools and procedures for the required level of integration into the programming environment

Estimating function point analysis and other skills for use across a range of predictable project contexts in relation to either varied or highly specific functions eg when determining the point at which items are subjected to configuration control

Required knowledge

Detailed knowledge of software development methodologies eg when developing configuration management requirements

Detailed knowledge of quality assurance and quality processes eg when developing configuration management requirements

Broad knowledge of project planning methodologies and tools eg when establishing control and monitoring mechanisms

Detailed knowledge of benchmarking methodologies eg when developing administrative and technical procedures throughout the software and documentation life cycle

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm knowledge of quality processes audit trials and version control

Assessment must confirm the ability to develop reliable and valid configuration management procedures for technical and administrative procedures for use during the software life cycle system or network reconfiguration or the upgrade process

To demonstrate competency in this unit the learner will require access to

Technical specifications

Organisational standards for documentation and version control

Project management process and hierarchy

CASE tools

Future organisational business processes

Test plan

Project budget and timeframe

Context of and specific resources for assessment

The breadth depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical andor management requirements evaluation and coordination would be characteristic

Assessment must ensure

selfdirected application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment services and techniques for self and others

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others It may include participation in teams including teams concerned with planning and evaluation functions Group or team coordination may also be involved

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills

The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts andor technical or creative skills to a range of situations

Evaluate information using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Standards may include:

System may include but is not limited to:

Software may include but is not limited to:

Network may include but is not limited to:

Documentation may follow:

Project may include:

Organisational guidelines may include but is not limited to:

Acceptance criteria may include:

Test and acceptance processes

Quality benchmarks relevant quality standards include:

International and Australian Standards are updated and changed on a regular basis, it is therefore important to check the Standards Australia website (www.standards.com.au ) on a regular basis for new standards.

May vary according to the type of organisation, and the benchmarks will cover technical, cost savings, performance and quality. Some organisations may be quality-certified and have well-documented standards for addressing quality while others will not; in a simulated environment, best practice workplace examples will be used.