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Elements and Performance Criteria

  1. Plan business quality assurance process
  2. Implement quality policies and plans
  3. Control quality assurance processes
  4. Improve quality

Required Skills

Required skills

Website development

Website analysis and security auditing

Technical test design development

Testing implementation data

Testing evaluation data

Evaluating feedback from a variety of key stakeholders

Evaluation analysis

Required knowledge

Website architecture including operating system

Technical performance measurement

Business model understanding

Customer and business liaison

Website privacy accessibility and equity legislation

ISOIECAS standards

Copyright and intellectual property

Quality concepts

Quality improvement processes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the competency to plan and implement appropriate processes and procedures that ensure that quality expectations are met Standards should be quantitative and applied universally wherever possible Quality assurance standards should be well documented and disseminated

To demonstrate competency in this unit the following resources will be needed

Quality guidelines

Access to related quality standards

Data related to the business model

Context of and specific resources for assessment

Managing processes related to business involves analysis documentation and process reengineering across a broad range of technical and managerial functions including identifying technical and human processes interactions

Contribution to the development of a broad quality plan is involved and accountability and responsibility for self and others in achieving the outcomes is expected Implementing quality assurance processes involves significant judgement in planning design evaluation technical or leadershipguidance and communications functions related to products services operations processes and procedures

The degree of emphasis on breadth as against depth of knowledge and skills may vary

The breadth depth and complexity involving analysis design planning execution and evaluation across a range of technical andor management functions including development of new criteria or applications or knowledge or procedures would be characteristic

Assessment must ensure

application of a significant range of fundamental principles and complex techniques across a wise and often unpredictable variety of contexts in relation to either varied or highly specific functions Contribution to the development of a broad plan budget or strategy may be involved and accountability and responsibility for self and others in achieving the outcomes may also be characteristic

Applications involve significant judgement in planning design technical or leadershipguidance functions related to products services operations or procedures would be common

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Provide clear concise plans for managing a quality process related to business

Demonstrate understanding of knowledge related to business processes and quality assurance

Analyse objective data related to business performance

Demonstrate a command of wideranging decision making skills related to improving business performance

Demonstrate accountability for personal outputs within broad parameters related to business

Demonstrate accountability for group outcomes within broad parameters

Manage and evaluate organisational performance in line with business key performance indicators

Demonstrate understanding of specialised knowledge with depth in some areas

Analyse diagnose design and execute judgement across a broad range of technical or management functions

Generate ideas through the analysis of information and concepts at an abstract level

Demonstrate a command of wideranging highly specialised technical creative or conceptual skills

Demonstrate accountability for personal outputs within broad parameters

Demonstrate accountability for personal and group outcomes within broad parameters


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality standards may be specific to:

organisational standards

international standards

national standards

internal or customer-supplied standards

Client may include but is not limited to:

internal departments

external organisations

individual people

employees

Appropriate person may include:

supervisor

teacher

authorised business representative

client

System

databases

applications

servers

operating systems

gateways

ASP

ISP

Stakeholders may include but is not limited to:

end user

internal or external client

government body

corporate body

community groups

Documentation standards

May include but are not limited to policy relating to sign-off, storage, distribution, revision

Standards may include ISO/IEC/AS standards, organisational standards, project standards (for further information refer to the Standards Australia website at: www.standards.com.au)

May include tools for documenting (e.g. word processing packages, desktop publishing packages)

Quality management plan may include:

Processes

authorisations and responsibilities for quality control

quality assurance

continuous improvement

communications and responsibilities

may contain critical success factors, measurement criteria and inspection, audit, report and review procedures

Standards may include:

ISO/IEC/AS standards

organisational standards

project standards (for further information refer to the Standards Australia website at: www.standards.com.au)