Required skills

HTML code writing

Basic policy comprehension skills

Website analysis

Website publishing

Archiving

Required knowledge

Electronic commerce modelling language

Privacy legislation

Consumer protection legislation

Information architecture

Obligations of merchants and service providers

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to ensure that relevant information provided on a platform accessible to a variety of customers via electronic communication meets all the requirements for an effective and efficient ecommerce interaction

To demonstrate competency in this unit the person will require access to

A range of organisational policies procedures guidelines general data customer service manuals appropriate organisational structures and individual roles and responsibilities

Context of and specific resources for assessment

Information standards are important for legislative and organisational requirements Meeting information needs would cover a broad range of varied activities or applications in a variety of contexts most of which are basic and subject to guidance by the organisation

The breadth depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and nonroutine Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a nonroutine or contingency nature

Assessment must ensure

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic

Applications may involve responsibility for and limited organisation of others

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICABB Create a simple markup language document to specification

ICAB4135B Create a simple mark-up language document to specification

ICASB Transfer content to a website using commercial packages

ICAS4201B Transfer content to a website using commercial packages

ICATB Ensure site usability for full range of users

ICAT4184B Ensure site usability for full range of users

ICATB Ensure basic website security

ICAT4194B Ensure basic website security

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas

Identify analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Maintain knowledge of industry products and services

Details may include:

Legislative may include:

User may include:

Web development standards may include:

Charges may include:

Warranty information may include:

After-sales support may include:

Standards may include: