Required skills

The use of word processing software and multimedia authoring tools

Identifying target audiences

Analysing audience needs

Identifying relevant content

Determining appropriate content formats and styles

Writing content

Required knowledge

Content features such as clarity and readability

Instructional design principles

Functions and features of templates and style guides

Document design web design and usability

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to create technical documentation that meets business requirements caters for a diverse readership is clear to the target audience and easy to navigate

To demonstrate competency in this unit the person will require access to

Technical specifications

Documentation standards

Context of and specific resources for assessment

Technical documentation provides a record of the functionality and processing of a system program network or application The technical documentation should document how the system program network or application is structured how it works and changes that have been made to it

The breadth depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and nonroutine Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a nonroutine or contingency nature

Assessment must ensure

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic

Applications may involve responsibility for and limited organisation of others

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICAAC Determine and confirm client business expectations and needs

ICAA4041C Determine and confirm client business expectations and needs

ICAWB Relate to clients on a business level

ICAW4027B Relate to clients on a business level

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas

Identify analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Maintain knowledge of industry products and services

Client may include but is not limited to:

Requirements may be in reference to:

organisational policies

System may include but is not limited to:

software

Technical documentation may include:

Appropriateperson may include:

Channels may include:

Content may include information and interactive features, such as:

Documentation standards