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Elements and Performance Criteria

1. Investigate knowledge management system
   • Review structure of existing knowledge management system and develop an understanding of its operation
   • Interview clients and staff to determine information requirements
   • Identify frequently requested information
   • Create a structure for organising information
   • Document structure and forward to appropriate person for approval
2. Create knowledge management system
   • Retrieve identified information
   • Organise information to follow the approved structure
   • Document information structure
3. Distribute and monitor knowledge management system documentation
   • Distribute knowledge management system documentation to clients and staff
   • Gather feedback from clients and staff and incorporate into improving systems and processes
   • Monitor use of knowledge management system to determine effectiveness
   • Make changes to knowledge management system
   • Make knowledge management system documentation available
   • Implement and monitor process improvements

Required Skills

Required skills

analytical skills to evaluate business needs

communication skills to liaise with clients and team members to elicit information via

interviews including open and closed interview questions

surveys

literacy skills to write technical reports

planning and organisational skills to

evaluate clientinformation needs and match them to appropriate resources

plan for short and longterm capacity

problemsolving skills to solve problems in existing knowledge management system

research skills to review and renew business knowledge systems

technical skills to work with existing knowledge management systems

Required knowledge

overview knowledge of

current practices in the management of information within organisations

information sources available within an organisation

detailed knowledge of

current knowledge management systems

database structures and construction

procedures for reviewing new systems for organising information

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to monitor existing knowledge management systems implement strategies to improve a new or existing knowledge management system
Context of and specific resources for assessment	Assessment must ensure access to databases organisational information requirements information repositories current knowledge management systems appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning of candidate to determine knowledge of knowledge management review of candidates completed documentation of knowledge management system evaluation of candidates improvements to existing knowledge management system
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clients may include:	clubs external organisations individuals internal departments internal employees.
Requirements may relate to:	business database network people in the organisation platform system.
Information may include:	documents other output test pages web pages.
Systems and processes may include:	computer systems (hardware and software) networks (local, national or international) workflows, associated routines and operating procedures.
Process improvements may include:	improved customer relationships improved international or domestic competitiveness improved value-adding new or improved business processes new products reduction of production costs.

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