Required skills

Problem solving skills for a defined range of unpredictable problems involving participation in the development of strategic initiatives eg when suggestions for resolution of problems are made and actions resulting from audit report are summarised

Plain English literacy and communication skills in relation to analysis evaluation and presentation of information eg when exceptions to results are followed up in order to ensure accurate information gathered and case notes are completed

Teamwork skills involve the contribution to solutions and goals of a nonroutine or contingency nature eg when purpose of the review their involvement and what is expected from them is explained to the parties involved

Group facilitation and presentation skills in relation to transferring and collecting information and gaining consensus on concepts eg when purpose of the review their involvement and what is expected from them is explained to the parties involved and when results and feedback are distributed to relevant parties

Project planning skills in relation to scope time cost quality communications and risk management eg when recommendations and action items are finalised and distributed to management so lessons learnt may be incorporated in future projects and the standards documentation

Required knowledge

Knowledge of the role of stakeholders and the degree of stakeholder involvement in a review

Current industryaccepted hardware and software products with broad knowledge of general features and capabilities and detailed knowledge in some areas

Broad knowledge of the client business domain eg when reviewing schedule

Detailed knowledge of implementation process and issues eg when carrying out review

Broad knowledge of review techniques eg when carrying out review and documenting or publishing results

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to comprehensively plan and carry out a review of the system after the implementation has been completed and has been operational for some time

To demonstrate competency in this unit the person will require access to

operational system and specifications

technical specifications of components installed

documentation tools

success criteria

Context of and specific resources for assessment

The breadth depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and nonroutine Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a nonroutine or contingency nature

Assessment must ensure

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic

Applications may involve responsibility for and limited organisation of others

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas

Identify analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Maintain knowledge of industry products and services

Stakeholders may include:

Appropriate person may include:

Organisational guidelines may include but are not limited to: