Required skills

Negotiation skills in relation to other team members and applied to a defined range of predictable problems eg when shortcomings or problems are reviewed with client and an action plan is formulated

Project planning skills in relation to set benchmarks and identified scope eg when shortcomings or problems are reviewed with client and an action plan is formulated

Problem solving skills for a defined range of predictable problems eg when installed system is demonstrated to meet the standards identified in the agreed implementation plan and is complete

Plain English literacy and communication skills in relation to analysis evaluation and presentation of information eg when further action items training needs amendments are discussed documented and are submitted to relevant authority for action

Report writing skills for business requiring depth in some areas analysis and evaluation of information in a defined range of areas eg when maintenance issues are discussed with the maintenance group and all supporting documentation is completed in accordance with standards and when further action items training needs amendments etc are discussed documented and are submitted to appropriate person for action

Required knowledge

Current business practices in relation to preparing reports eg when confirming system integrity and handing over system

Current industryaccepted hardware and software products with broad knowledge of general features and capabilities to enable the person to optimise the value of a supply contract

Broad knowledge of vendor product directions eg when confirming system integrity or when determining the level of technology and expense to be implemented in a project

Broad knowledge of the client business domain eg when shortcomings or problems are reviewed with client and an action plan is formulated according to project requirements

Broad knowledge of OHampS requirements in relation to work safety environmental factors and ergonomic considerations eg when heavy devices are carried into the system project area

Broad knowledge of the role of stakeholders and the degree of stakeholder involvement so that levels of responsibility in a project can be clearly defined

Broad knowledge of quality assurance practices eg when undertaking thorough comprehensive checking before confirming system integrity

A basic knowledge of information gathering techniques eg when confirming system integrity and when providing operation and maintenance guidance

Broad general knowledge of change management systems eg when confirming system integrity and when integrating the new system with the preexisting one

Detailed knowledge of project plan including constraints guidelines and deadlines

General operational procedures for IT systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to confirm system integrity and that operational and maintenance procedures are in place and viable

To demonstrate competency in this unit the person will require access to

A customer computer site and system or suitable simulated system and environment

Project plan

Servicelevel agreements

Implementation plan

People involved in handover

Context of and specific resources for assessment

Formal testing and trials are normally conducted to determine whether or not a system satisfies its acceptance criteria and to enable the client to determine whether or not to accept the system Testing to determine whether systems or components meet the requirements specified in the contract or by the user is a critical aspect of hand over

User acceptance testing can be a formal documented process in which users use the new system verify that it works correctly under operational conditions and note any errors that need to be fixed

The system implementer will generally undertake a range of processes to ensure the systems integrity and operational match with business requirements and earlier specifications before hand over This forms part of the ongoing customer relationship management process where a continuing relationship is an objective

The breadth depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical andor management requirements evaluation and coordination would be characteristic

Assessment must ensure

The demonstration of competency may also require selfdirected application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment services and techniques for self and others

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others It may include participation in teams including teams concerned with planning and evaluation functions Group or team coordination may also be involved

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts andor technical or creative skills to a range of situations

Evaluate information using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

System may include but is not limited to:

Components may include:

Service-level agreements

Client may include but is not limited to:

Appropriateperson may include: