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Elements and Performance Criteria

  1. Assess compatibility of existing software
  2. Confirm interoperability of software with environment
  3. Assess system capacity to install ordered software
  4. Prepare and distribute audit report

Required Skills

Required skills

Problem solving skills for a defined range of unpredictable problems involving participation in the development of strategic initiatives eg when software prerequisites needed for new software are identified implications noted minimum requirements confirmed and customer requirements matched with technical specifications and when capacity issues are confirmed and assessed against installation plan and cost constraints

Teamwork skills involving the contribution to solutions

Report writing skills for business requiring depth in some areas analysis and evaluation of information in a defined range of areas eg when auditanalysis report is presented and distributed

Facilitation and presentation skills in relation to transferring and collecting information and gaining consensus on concepts eg when auditanalysis report is presented and distributed according to company and project procedure

Use of system diagnostics and utilities eg when details of current system memory disk available disk storage other specific hardware requirements are obtained from investigation of actual system and existing system documentation

Project planning skills in relation to scope time cost quality communications and risk management eg determining the timeline for the installation of new software and presenting findings recommendations and impact on project in a clear concise and timely manner

Required knowledge

Detailed knowledge of the systems current functionality eg assessing compatibility of existing software when assessing systems capacity to install ordered software

Current industryaccepted hardware and software products with broad knowledge of general features and capabilities and detailed knowledge in some areas

Broad knowledge of the client business domain eg assessing compatibility of existing software

Broad knowledge of the role of stakeholders and the degree of stakeholder involvement eg assessing possible effects on the client if the installation does not go according to plan

Broad knowledge of quality assurance practices eg when confirming interoperability of software with environment

Broad knowledge of risk management eg when preparing and distributing audit report or when testing the new software for compatibility with the old

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm sufficient ability to guide clients about which specific components are required prior to commencement of installation Clear recommendations and assignment of responsibility for missing components must be evident Additionally the person must be able to determine the impact and risks associated with either continuing or discontinuing implementation

To demonstrate competency in this unit the person will require access to

Operational system and system specifications

Technical specifications of software to be installed

Documentation tools

Context of and specific resources for assessment

Preinstallation planning and audit stages are important to the success of software installation and upgrade projects Data collected and analyses undertaken through these processes inform the implementation plan by clearly establishing environmental and technical prerequisites and may assist in avoiding costly mistakes in software choice and lost revenue or productivity

The breadth depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical andor management requirements evaluation and coordination would be characteristic

Assessment must ensure

The demonstration of competency may also require selfdirected application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment services and techniques for self and others

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others It may include participation in teams including teams concerned with planning and evaluation functions Group or team coordination may also be involved

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICASB Determine maintenance strategy

ICAS5104B Determine maintenance strategy

ICASB Coordinate change requests

ICAS5105B Coordinate change requests

ICASB Review and manage delivery of maintenance services

ICAS5111B Review and manage delivery of maintenance services

ICATB Perform systems test

ICAT5081B Perform systems test

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts andor technical or creative skills to a range of situations

Evaluate information using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hardware may include but is not limited to:

workstations

personal computers

modems and other connectivity devices

networks

DSL modems

remote sites

servers

Client may be:

a department within the organisation

a third party, so the relationship and ease of access will vary

Appropriate person may include:

supervisor

teacher

authorised business representative

client

Constraints may include but is not limited to:

time

budget

resource

hardware

software

policy

legal constraints

Software may include but is not limited to:

commercial software applications; organisation-specific software, packaged software, in-house or customised software