Required skills

Communication skills in relation to dealing with clients and team members eg when internet specifications are produced to meet client user requirements and budget constraints

Basic report writing skills for business including analysis and evaluation

Ability to create and use logs for examining and reporting required to manage and support the internet service on the organisations LAN

Problem solving skills involving participation of other users and management

Basic research skills for identifying analysing and evaluating broad features of a particular business and sound skills in internet security patching and monitoring

Questioning and active listening skills in relation to clients and team members

Ability to participate in project planning activities in relation to scope time cost quality communications and risk management

Required knowledge

Current and developing industry hardware and software eg routers servers switches and modems with broad knowledge of general features and capabilities eg LAN or WAN application network traffic management

General knowledge of the organisations business needs and functions

General understanding of LANbased communications technologies

Knowledge of internet WANbased technologies with general understanding of features and capabilities incorporating depth in some areas for example being able to consider the various WAN technologies when managing and supporting the internet eg ADSL ISDN PRI primary rate interface and BRI basic rate interface ATM frame relay leased line

General knowledge of OHampS requirements in relation to working in a safe manner environmental aspects of work that is undertaken and basic and ergonomic considerations relating in particular to the workstation environment

Security knowledge with broad understanding of general features and capabilities with limited depth in some areas eg when monitoring security and internet access

Broad knowledge of vendor product and vendor directions eg when installing and configuring internet infrastructure to meet business requirements eg current trends are selfconfiguring ADSL or cable modemrouterswitches however these apply to the simpler LANs such as SOHO Small Office Home Office where LAN configurations are relatively simple

Broad knowledge of open source options and software eg Linuxbased systems as well as proprietary software eg Microsoft based systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must verify knowledge of internet technologies and that internet technology both hardware and software is installed and configured correctly

To demonstrate competency in this unit the person will require access to

Server hardware and software

Security policy guidelines

Networking hardware eg switches cables

Context of and specific resources for assessment

The choice of LANWAN technologies has increased notably in recent years Two important aspects accompany these many alternatives the affordable cost and the emerging trend to automated setup predominantly for the home or small business market

This unit is geared for medium to large LANWAN designs rather than the automatic setup approach and accordingly requires a more rigorous level of configuration The breadth depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical andor management requirements evaluation and coordination would be characteristic

Assessment must ensure

The demonstration of competency may also require selfdirected application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment services and techniques for self and others

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others It may include participation in teams including teams concerned with planning and evaluation functions Group or team coordination may also be involved

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts andor technical or creative skills to a range of situations

Evaluate information using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Hardware may include but is not limited to:

Network may include but is not limited to:

Services may include:

Servers may include:

Software may include but is not limited to:

Databases may include:

Threats may include: