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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

literacy skills to

interpret user manuals and help functions

read and write basic workplace documents

problemsolving skills to address common operational problems when using wordprocessing applications

technical skills to

operate a personal computer PC

use a keyboard to enter text and numerical data

Required knowledge

formatting styles and their effect on formatting readability and appearance of documents

organisational requirements for ergonomics such as work periods and breaks

organisational style guide

purpose use and function of wordprocessing software

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

follow OHS requirements

create open and retrieve documents

customise basic settings

format documents

add text objects and images

save and print documents

Context of and specific resources for assessment

Assessment must ensure access to

personal computer and printer

wordprocessing software currently used in industry

documents detailing organisational style guide or policy and OHS requirements

data suitable for use with wordprocessing packages

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of wordprocessing operations

direct observation of candidate creating and formatting documents

review of documents prepared by candidate demonstrating wordprocessing skills including formatting tables and images

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic work practices may include:	pause exercises personal strategies: chair height footrests monitor and keyboard alignment monitor reflection angle task and postural variety.
Ergonomic work environment may relate to:	air quality furniture and storage lighting noise temperature.
Information requirements may include:	agendas letters memos minutes other business documents required by the organisation.
Formatting tools may include:	menu commands within the application: borders copy, cut and paste help find and replace shading spell check undo.
Font format may include:	combination of typeface and other attributes: pitch and spacing size.
Formatting features may include:	bold hyphenation italics underline.
File format may include:	CSV files doc files HTML pages PDF files SXW (star office) files RTF files text files.
Storage device may include:	CD DVD external hard drive, including universal serial bus (USB) flash drive internal hard drive web storage space.
Images may include:	clip art graphics pictures.
Print settings may include:	layout number of copies orientation paper size sides.