Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

basic data entry skills to enter data into personal productivity tool

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

literacy skills to

interpret user manuals and help functions

read and interpret basic workplace documents

problemsolving skills to address common operational problems when using personal productivity tool

Required knowledge

organisational guidelines regarding

internet connection and usage policy

calendar and scheduling tools

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

use the calendar of the personal productivity tool to schedule events and appointments

create edit and delete contacts

use the additional features of a particular personal productivity tool

Context of and specific resources for assessment

Assessment must ensure access to

use of organising software currently used in industry

organisational policies on internet usage

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of organisational guidelines on internet and email use and web etiquette

direct observation of candidate scheduling events and appointments using personal productivity tool

review of calendar prepared by candidate according to format requirements

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Personal productivity tool may include:	applicable personal productivity software applications hardware: hand-held personal computers (PCs) with various operating systems high-end mobile phones PDAs.
Events and appointments may include:	jobs meetings visits.
Views may include for a calendar:	day to a page week to a page month to a page year to a page.
Toolbars may contain:	buttons menus a combination of both.
Print options may include:	layout number of copies orientation paper size.
Contact information may include:	address email name nickname phone number.